CJ Pony PartsReviews of cjponyparts.com

Response from CJ Pony Parts· Jul 25, 2023

Hello Tink, Thanks for taking the time to review us. We truly apologize that you did not have a positive experience in ordering parts from us. We understand that it was frustrating for you when one of the items that was listed as in stock ended up being unavailable at the time of purchase, Please know that our staff here is always dedicated to providing excellent customer service and we regret if there were any miscommunications or misunderstandings in this instance. Please contact me at [email protected]. If you could include your invoice number. I would like to help resolve the issue. Barbara C (Customer Service Representative)

Response from CJ Pony Parts· Jul 19, 2023

Hello Julian, Thank you for taking the time to let us know about your experience. It's clear that we haven't met your expectations in providing the level of service that you deserve. We take customer satisfaction very seriously. We want to ensure everyone has excellent buying experiences with us, and review our processes regularly to improve service levels. I'm really sorry for any communication delays and frustration this has caused you. Barbara C (Customer Service Representative)

Response from CJ Pony Parts· Jul 19, 2023

Thank you for taking the time to share your experience with us, Sarah. We strive to meet the highest standards of customer service, but it appears that we failed in doing so this time. We apologize for not meeting your expectations and sincerely regret any inconvenience caused. I would like a chance to make things right by looking into this situation further and finding a resolution that is suitable for both parties involved. Please email me at [email protected]. if you could please include your invoice number. Again, I apologize. Barbara C (Customer Service Representative)

Response from CJ Pony Parts· Jul 7, 2023

Hello Brian, I am truly sorry for the negative experience you've had with your order and service. It's important to us that our customers have a positive and hassle-free experience, and I'm disappointed that we've fallen short in delivering that to you. I want to assure you that I've located your information and am actively working to resolve the issue at hand. While we are encountering technical issues with our phones, I will reach out to you via email to help resolve the situation as quickly as possible. Please know that we value your business and appreciate your patience during this time. Again, I apologize for any inconvenience this may have caused and want to do everything in my power to make things right for you. Barbara C (Customer Service Representative)

Response from CJ Pony Parts· Jul 6, 2023

Hello Jeff, We apologize about the delay in receiving your order and for any dissatisfaction with the level of service you received when trying to inquire about its status. This is not what we strive for here at CJ Pony Parts, and we take these matters as our responsibility to ensure a quick resolution. We want our customers to have an outstanding experience with us, please email me at [email protected], if you could include the invoice number so that I can look into the issue. Barbara C (Customer Service Representative)

Response from CJ Pony Parts· Jul 3, 2023

Dear Sir, As a customer service representative, I take pride in ensuring our customers have the best experience possible. I am so sorry to hear that your experience with us fell short of your expectations. Please email me at [email protected]. I would like to help resolve this matter and earning back your trust. Thank you for your patience and understanding. Barbara C (Customer Service Representative)

Response from CJ Pony Parts· Jun 13, 2023

Dear Ziad, Thank you for bringing your experience to our attention. We take these matters very seriously, and we are sorry to hear that you were not happy with your order and the service. We would like an opportunity to make it right. Could you please provide us with more information about your order, please email me at [email protected] , Once I have the information it will help us resolve the issue in a satisfactory way. Barbara C (Customer Service Representative)