Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
330 reviews
CitywideshopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Citywide Shop offers deals and saving on popular and generic household brands.
Citywideshop (citywideshop.com) has 330 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 49 reviews with 1 star · Clear filters
I sent several messages requesting to cancel an order that was still pending. I never received any acknowledgment or reply. Now the order has shipped. I contacted Citywide Shop, once again and have received no reply. I do not want the item and do not want to pay to ship it back. Terrible customer service and no way to call directly. Will not shop here again!
By JM W.
After placing my order, Citywide confirmed receiving it. Several days went by and it did not ship. No further information was provided. I reached out to customer support multiple times with no response. Finally after 10 days I saw that they had cancelled it. No reason was given - not worth the frustration!
By Jim R.
Response from Citywideshop· Mar 1, 2026
Hello Jim, We apologize for any inconvenience caused. Please be advised that we had several issues with email providers (Yahoo, AT&T, and AOL) which caused emails to be sent to spam or rejected by the domain entirely. This issue has been fixed and cancellation emails are going out the same day of cancellation. All the best, LIzzy M Support Team
Package had to be returned due to shipping damage, still waiting to hear back from company if they are resending or canceling the order!
By Robert G.
Response from Citywideshop· Sep 26, 2024
Hello Robert, I sincerely apologize for the issues with your order and our lack of communication. We've located your returned package and, as the product is now out of stock, we've initiated a full refund. We understand how frustrating this experience must have been. Please allow 3-5 business days for the refund to process and if you have any questions, don't hesitate to contact us. Thank you for your feedback. We appreciate the opportunity to improve our service and once again we apologize for the inconvenience. All the best, Neil C Support Team Citywideshop.com
My order was cancelled and no explanation. Did not receive my order.
By Deborah B.
Response from Citywideshop· Nov 23, 2023
Firstly, we want to extend our sincere apologies for the inconvenience caused due to the cancellation of your order. We understand how disappointing this situation must be for you. We would like to clarify that an unexpected issue arose with our warehouse tracking system, which unfortunately led to the voiding of your order. To communicate this, we sent an explanatory note to your registered email address. We understand that this might not have reached you or may have inadvertently been directed to your spam folder. Thank you for your understanding, and we look forward to the opportunity to serve you better in the future. -Lizzy M Support Team
I brought a electric smoker and it came damaged. I contacted them and they told me that they would replace the item.And that a carrier would contact me to pick it up . I never heard anything from anyone.And now they won’t respond to my emails.The smoker has been sitting here going on a month now.And no response at all. Very poor customer service and I spent a lot of money for this item.
By Cynthia R.
I've reached out 2 times about canceling my order. The first time as soon as I hit enter, the second once I received the product. I have not yet heard back from anyone in response to my emails.
By Jesse M.
I am 13 days still waiting for my package to be delivered no one to answer calls to schedule. I give citywide a poor review because they use this company and would advise anyone NOT TO PLACE ANY ORDERS WITH THEM!!! As for review on item….. I haven’t seen it. Its been sitting in a warehouse for 2 weeks
By Jacoba B.
Response from Citywideshop· Jun 27, 2023
Hello, Thank you for your review. We show this package has been delivered on the same day this review was posted. Please note, 2 weeks is the estimated time of delivery for this package due to its size. https://homedelivery.cevalogistics.com/Track?trackingID=BJU0110023 All the best, Lizzy M.
We ordered this specifically versus buying it local because it was going to be delivered within a certain timeline and then we're told it would be more than 2 weeks later before we would get it we sent an email following up on this of which we never got any response. Still have not received a response nor the item so this review even if we get the product and love it will not be above one star
By Timothy I.
Response from Citywideshop· Jun 27, 2023
Hello Timothy, Sorry to hear about the mix-up. The delivery time stated on our listing was up to 14 business days, and your item was sent and delivered within that time. https://main.metropolitanwarehouse.com/Client/TrackOrderUrl?trackingid=630192150366 Apologies for not getting back to your email earlier, we're working on improving that. We do hope you enjoy the patio set. Best, Lizzy M.
