CitymonsReviews of citymons.net

Response from Citymons· Apr 14, 2025

Dear Charles, We hope this email finds you well. We would like to confirm that your order has been dispatched. Please check your email inbox (including the spam/junk folder) for the shipping confirmation and tracking details. As previously communicated, we sent follow-up information regarding the product specifications to ensure a smooth delivery process. Due to adverse weather conditions affecting transportation in the central and southeastern regions, there has been a slight delay in the shipment timeline. However, we are pleased to inform you that the package has now arrived at the local distribution center and is being prepared for final delivery. Rest assured, our team is closely monitoring the process to ensure timely handover. Thank you for your patience and continued trust in CITYMONS. Should you have any questions or require further assistance, please don’t hesitate to contact us at [Your Contact Email/Phone].

Response from Citymons· Dec 3, 2024

Thank you so much for your feedback and for supporting our product development on Kickstarter! Your assistance has been invaluable, allowing us to continually improve and deliver an even better user experience. We look forward to staying in touch with you. If you have any suggestions or questions, please feel free to reach out to us! Thanks again for your support!

Response from Citymons· Nov 12, 2024

Thank you for supporting us on Kickstarter! We truly appreciate your interest in our product, and it’s support like yours that inspires us to keep innovating. Regarding your question about the key, we carefully considered this during the design process. Allowing the key to be removed before fully securing the lock could pose a safety risk if someone forgot to turn the knob to its locked position. To ensure safe and secure travel, we designed it so the key can only be removed once the lock is fully engaged. In response to customer feedback, we’re now including a quick-release keychain with future orders, allowing quick access to the trailer arm key without impacting the lock rotation. If you’d like one, please feel free to reach out to [email protected] with your backer ID, and we’d be delighted to send one your way. Thank you once again for your valuable feedback and for being part of our journey! Warm regards, The CITYMONS Team

Response from Citymons· Nov 12, 2024

Thank you so much for your feedback and for supporting our product development on Kickstarter! Your assistance has been invaluable, allowing us to continually improve and deliver an even better user experience. We look forward to staying in touch with you. If you have any suggestions or questions, please feel free to reach out to us! Thanks again for your support!

Response from Citymons· Nov 11, 2024

Thank you so much for your feedback and for supporting our product development on Kickstarter! Your assistance has been invaluable, allowing us to continually improve and deliver an even better user experience. We look forward to staying in touch with you. If you have any suggestions or questions, please feel free to reach out to us! Thanks again for your support!

Response from Citymons· Oct 23, 2024

As one of our first users, I’m thrilled to hear that you’re satisfied with the product. Wishing you all the best!

Response from Citymons· Oct 23, 2024

You were among our first users, and I’m thrilled to hear that you’re satisfied with our products. Your support for our concept was instrumental in our success on the Kickstarter project. We did encounter some confusion during the large-scale deliveries, and I appreciate your feedback on this. We have made timely adjustments to improve the situation. If you need anything, please feel free to email us at [email protected]. Thank you once again for your support and for being open to trying our innovative products!