Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
411 reviews
City LendingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2015, City Lending is managed by a team of experts with decades of experience in the auto loan industry. Our foremost concerns are customer service, ensuring that the process goes smoothly, and getting our customers loans that don't break their budgets.We find you the car you want.We help get you the best deal possible on a new loan, or get out from under a problematic loan with a refinance.We enable you to skip the inconvenience and aggravation associated with car dealerships.Our charter is to provide a quality experience for our customers when they purchase an automobile and work with a reputable dealership to secure financing and the car of your dreams. We work directly with an extensive network of leading car dealers nationwide to provide favorable interest rates and monthly payments for each customer. Our dealerships are chosen because they offer the best rates and the best service in your area.Our courteous, professional customer service representatives do not work on commission, and we require that they all have prior lending experience. In short, the people at City Lending care. We know our livelihood depends upon each customer having a favorable experience.
City Lending (citylending.com) has 411 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
411 approved reviews, newest moderated first
I was lured into the dealership by getting a letter from City lending! When I got there I was to ask for Mr. Green we’ll come to find out there’s no Mr. Green that works there! It was all to get my credit ran and to get financed for a higher note! This is just to get you there and CL couldn’t help out at all! I’m very angry that I even gave this a chance!
By Lakeisha
Excellent experience walked out with the car I wanted. Even though my situation was not the best. Got a really great deal.
By Orville
very professional company with great customer service representatives.....I will forward this information to all my friends and family...
By Cherie
The issue is they disguise themselves as a lender but in reality they just help dealerships get leads on perspective customers. This information the dealer told me. So anyone out there getting something in the mail from them just know they are not a bank.
By Victor
Response from City Lending· May 8, 2018
Hi Victor, I'm sorry you were told that we aren't a lender by one of our partner dealerships. We are a lender and it's most likely the case that the dealer was able to put you into a better loan than we were able to offer. While we do have good rates, we aren't able to beat every lender's rate. Which is a good reason to use our service because we don't prohibit dealers we send customers to from trying to find a better deal for the customer.
Everyone was so nice and very helpful. Excellent service!! Thanks
By Sharan B.
I didn’t have a personal bad experience with anyone. But your company keeps sending me things I’m not eligible for.
By Andrea
Response from City Lending· May 8, 2018
Hi Andrea. I'm sorry we keep sending you things your not eligible for. We do our best to make sure that every person that receives our solicitation is able to use our service. However, there are some cases where we aren't able to help. It's not very often but it does happen. Please don't hold it against us.
City Lending set me up with a Dodge dealership in town. I had the opportunity to get a brand new car. I didn't even think it was possible in my situation. Very happy.
By Josh
They helped me to get a brand new car when I’ve been denied everywhere else. Plus they helped me get a great deal and I’m satisfied with my purchase!
By Dana
