City DiscoveryReviews of city-discovery.com

Compre un tour en Londres a través de Citi Discovery, al poner el correo electrónico donde debían enviarme el bono cometí un error. Llamé por teléfono al número que ponía en su pagina web para dar el correo correcto y después ellos me llamaron a mi móvil y a un teléfono fijo para confirmar el correo correcto. El resultado fue que nunca recibí el bono, no disfruté el tour, me cobraron 292 euros, y ahora dicen que no tienen constancia de que se les haya notificado el error del correo electrónico. Pero por desgracia si que llega su publicidad al correo electrónico correcto.

we booked a tour in barcelona with pickup from hotel, skip the line and guided tour in sagrada familia with tower visit. 2 days before we got an email, no pickup because semana santa. there were no streets close, so we paid for something that we couldn´t use. and its a bad behaviour to demand money for something that city discovery won´t perform. we couldn´t take part at the guided tour because we had tickets for the towers, first we almost shouldn´t get tickets for the towers although we paid for the tickets. we insisted and got the tickets. barcelona is a beautiful place but city discovery is a really bad experience don´t do this event with city discovery!!!!!!! contact with the customer service is very unfriendly!!!! never again city discovery

Ich habe vor einer Woche eine Tour gebucht. Bis heute keine Bestätigung und trotz mehrfacher Nachfrage auch keinerlei Reaktion. Absolut nicht zu empfehlen.

Lamentable. J'ai réservé et payé un transfert aéroport à Perth. Le chauffeur n'est jamais venu. Impossible de contacter les numéros de téléphone donné sur le voucher, car ils ne correspondaient à rien. Impossible de joindre le service client. 2 heures d'attente pour finalement devoir payer un taxi. Je suis toujours après 3 semaines en conflit avec eux pour obtenir dédommagement. Service lamentable. A fuir.

I have booked a semi private tour with the company on June 15th 2015 for June 19th. They have confirmed my booking the same day for 170 Euros. I have travelled to Paris on June 18th. In the evening of June 18th, less then 15 hours before my planned event, I have received an email from the company, that the "tour is already sold out", although it was confirmed 3 days prior. Needless to say I had not had an opportunity to rebook something for the following morning. Unacceptable customer care - they did not even answer the phone when I called them, they hung up - and unprofessional team. Avoid this company unless you don't mind being jerked around in the last minute.

I booked a tour to Costa Amalfitana and surroundings on April 6th, 2015 with City-discovery. Punctual pick-up and correct behaviour on the part of the guide. However,the promised guiding in English was just " this town is ... . We meet in half an hour". That was all we heard from Valeria, our guide. No explanation at all about the beautiful villages we had in front of us. Disappointing!.

Avoid don't give this company your money. Booked 2 places on the tall ships Sydney for news years eve. Then after many days they tell us they don't have the spaces but they took our money. Still fighting to get our money back every time you contact them it takes days of auto replays before they get back to you. Then they say having problems with their accounts department . This has caused so much stress it has ruined this years once in a lifetime trip and our New Years eve as its too late to get anything decent as they still have our money. It's not fair.

I booked an excursion with City Discovery prior to a recent holiday to Portugal.I provided my debit card details to pay for it but was informed that the trip could not be confirmed due to insufficient passenger numbers.I was offered the option to cancel,which I did.( My card had not been debited at this point).I received an e-mail confirming my wish to cancel.A couple of weeks later I was shocked to discover that my bank account had been debited.I requested an immediate refund,which took a few days,but the full amount I had paid(and also the bank charges involved)was not refunded.The company has left me short by £2.70,which is not a lot of money,but it is MY money,which I have lost through their mistake.City Discovery are refusing to refund me this amount.Therefore I am broadcasting the fact that the company gives lousy customer service.They have lost a loyal customer for the sake of £2.70 !!