Citizen Meds®Reviews of citizenmeds.com

i emailed them asking them for a coupon code knowing the price of these meds. They said they would email me a code. They didn't and now at that point my meds ran out so I had no choice but to order at full price ONLY to then receive an email that my 'OVERNIGHT' meds might now take a week (LOL).

While I like the product and service itself I feel the prices for Tirzepatide are too costly compared to other sites. Im probably going to stay with them because of the history but it could definitely be more competively priced.

Just have not lost weight on this one from you. I started at the lowest dose from healthogenics and lost 17 pounds. I have not lost one pound with yours. I still would like to go up and try again but scared to pay the amount of money over and over and not lose anything.

Meds are fine/better than others with the added B12 and Glycine, prices are so-so but better than most depending on dosage, lack of medical support is terrible and there must be far more support from actual clinicians, customer service is kind of sucky.

I placed an order for the home-kit on May 20 and received an order confirmation email. The next day I called, and the recording says to email them, so I did. My question was when they expect to ship the order because I travel A LOT for work and want to make sure someone is home to receive it, so the medicine is not sitting outside in the scorching South Florida heat. No response. I followed up again yesterday and still nothing. I would love to just know when the expected delivery is. It's frustrating not being able to get a hold of a person by calling and also not getting a response to emails.

**UPDATE** this website is not a scam, my package is being shipped as we speak! They have reached out to me via e-mail to help remedy the issue. I will try their subscription program next month and see if that goes smooth. I think if this company had better communication it could be 5 stars, they should keep you updated on your order, and respond to e-mails and phone calls within 24 hours minimum.

Update 09/05/25 Got an email and a call the same day. Jack from citizenmeds assured me that my order is approved by the physician and is in the waiting line to be send out. They just had a major influx of new clients and people with standing subscriptions are preferred which is understandable. So no scam I think. I told him they should maybe sent something to have you as a costumer still informed. An email that says hey the physician approved you and something like we had an influx with new costumers just to keep you in the loop and not be afraid that you just ordered and your money will be gone with no product at your door. Making a decision to try GLP 1 medication is stressful enough because it is a lot of money and you commit to changes in lifestyle that can trigger some anxiety before starting. So just keep you patients in the loop. I will update again when I receive my medication to show how long it took. I ordered on 05/05/25 since then no communication besides the two emails welcome to citizenmeds and a physician has received your submission. It’s 09/05 today and nothing besides a promo code for Mothersday. I would love to know if the physician approved me or when the order would ship. Kinda scary and afraid that it is a scam.

UPDATE: The company reached out to resolve the issue and refund my order. Even though this is indeed what I wanted, as far as costumer experience goes, I think they should revamp their avenues of contact. It is a little unnerving that the only number listed goes almost straight to voicemail 100% of the time and their voicemail box is full. I understand logistical capacity but it seems a little off. Other than that the site was easy to use and navigate. Their forms were straightforward as well. The entire process felt legitimate until trying to access customer service. I am trying to reach the company to cancel my order. It seems impossible to reach anyone. I have called, no answer. I have emailed several times, no answer. I’m not sure what to do? I do not want to cause any trouble, I just want to cancel my order. If the order is canceled I will up my review. But as of now, I am very displeased with the process.