CITReviews of cit.com

I’ve now been on hold with Cit bank for a total of 52 minutes. They will not let me access the funds in my “no penalty” CD without talking to someone. A human answered the phone about 25 minutes ago and said they needed to transfer me to someone in their “CD division.” If this is online banking, why can’t I access my account without talking with someone? Cit bank’s customer service is the worst I’ve ever encountered with a financial institution. You’d think they would care about someone with 40k in a CD, but they’ve made it clear they don’t. If I ever get to speak to customer service, I’m withdrawing my money and RUNNING away from CIT. I would advise anyone reading this to avoid putting any money on this bank, and stay clear of their CDs. Yes, they have a relatively good interest rate right now, but so do a lot of other banks that actually care. (Since it took me approximately 8 minutes to write this up, I’ve now been on hold for an hour and guess what? Customer service is closed.)

Actually the loan or lease procedure was not bad. However, I put up some land as collateral and the lease was paid off in 2017. Georgia code requires them to release the lien within 60 days of payoff. It’s 2022 and they still have not released the lien. I have called and emailed every day and I get nowhere. . No one seems to know what to do. My theory is nobody cares because the money has already changed hands. Terrible service. They can contact me at 678-873-5785 if they want to actually get it squared away. Update edit : 3 days later and still no response from your “Team” I have done all the legwork for them and sent the paperwork 3 times to no avail. 3rd update edit. 2 more days and no one from your “fabulous team” has contacted me You have a lien on my property. You have 60 days after payoff to remove it. It’s been over 5 years. This is called “Slander of Title” in the legal world. If this is not resolved by Monday I will lose the sale if this land and will be looking for damages due to your negligence and refusal to do your job. Sunday edit: Zero contact with your great team. Sounds like a last place team to me. How do you win any games ? Update : Team has never called. You have a lien on my property. I paid it off in 2017. You have 60 days to remove a lien after payoff. I dont owe you any money. You admit that. .I have a full pay off letter. But yet, you still don’t react. Unbelievable bad service and ignorance.

This is the most horrible banking experience I have ever had. They have the WORST customer service. You can call and wait for up to 2 hours to speak to a banking rep. They also give you an option to place your call on hold for a call back of which they then ask you to leave a message. They hold your funds without interest for over 10 days. You will question if your money is actually safe and in an account or not. It is the most sketchy experience of my life in banking. DO NOT do business with them.

I don't write reviews, but because of the unethical way CIT does business I felt obligated to. I had a lease with them for a computer and laptop. I was set up for auto-pay and had a set fee each month. They would charge my account extra fee with no alert and this would give me a late fee. Sometimes the extra fee would be twice the payment and would overdraft my account. They would then send me a late fee the next month. The extra fee would be property tax. which I was never alerted of in advance. Then with 3 payments left, they gave me a payoff that was just about what I had paid the past 3 years. Do Not do business with this Company! Theirs 2 ways to do business, one is ethical and the other is unethical. CIT is and unethical company that only see their advantage of making money off their customer by any rational reason to them. Then tells you read their contract as a justification of their practices Think before doing business with them, there are company out here that are in the business of good business. Do your research.

the online platform has human banking hours. M-F only. even though you pay online, the system will not record unless it is a business day. this is basically a scam to get more money for the HOA, to say you are late.

I need a lawyer who can represent me against CIT!!!

Worst customer service ever! Login won’t work and their suggestions to fix it don’t either!! Gave me an email to contact IT for assistance and the email didn’t work either!! Apparently the only way to contact customer service is to wait on the phone for a couple of hours only to NOT get any help! This has happened to other customers I know. Very frustrating when you are trying to access YOUR money! When I can finally access my account I will close it out.

We did an equipment loan with CIT and it seemed okay at first and we were told there was only $369.00 early payoff fee... So we called to pay it off and they said that the way the loan was structured we needed to wait until we are over 50% through the contract...So, we called after we were just over the 50% to payoff again and they sent us a payoff with $890.46 of additional fees added in payoff and refused to break down the additional fees and claimed there isn't a supervisor that we can speak with. I would recommend not doing business with CIT!