CisionReviews of cision.com

Sends unsolicited emails without prior contact or consent

Terrible service. Their media database isn't well maintained, they have unreasonable auto renewal policies and their customer service is abysmal. After setting out a range of concerns over email and arranging a meeting with our account manager, they cancelled on the morning and have not been in touch since. Do not waste your money.

Cision is VERY deceptive with their pricing tactics. They show no order summary or recognize the cost of anything until they send you an invoice one week later. I will be reporting them to the BBB. If Amazon has to show you what you are paying for before a $5 purchase, companies like this should not be allowed to charge over $1,000 for add-ons without some sort of recognition Cision also got us with the auto-renewal clause that others have mentioned in their reviews. The validity of this company is marginal at best--and they use nothing but ghost metrics and charge thousands. Save yourself the headache and find another distribution service.

I"ve been with CISION too long. You can no longer speak to a human. Technical problems go unresolved for days as you receive "form letter" responses from some customer service agent in a foreign country. My account rep has been MIA for months. I will never contract with this service again. It has actually caused me to lose clients because of their lack of urgency or understanding on fixing technical issues that have caused my distributions to not distribute and it isn't until I suspected something was wrong that they even recognized there was a problem to be fixed. STILL WAITING!

Horrible, waste of time and money. Be careful what you are signing, no possible to cancel unless you get it in writing from them. Horrible costumer service.

I have made a few applications to this company, and I have to say that, unlike other companies, I don’t find the process very good. I fit extremely well with the roles, yet my applications are consistently rejected very quickly, often seemingly robotically. As others have noted, the process feels automated and impersonal, and I do not find it very professional.

Today I received a HUGE email with a load of photos of some young couple who used a real estate agent in a a group incentive scheme for real estate agents in an area I've never visited and never want to go, thousands of miles from me. No way I could ever have got on anyone's estates list there. But it was so elaborate it somehow looked like it might be real even though it had to be spam so I checked where it came from. I had assumed Cision would come up as a spammer but was amazed that Google at any rate thinks they're legit. Well, I blocked them, but if you are thinking of actually paying to use them, just don't. You could probably find cheaper dodgy ways of pointlessly spamming random people all over the world and getting blocked immediately.

Cision has an automatic renewal clause hidden in the fine print that is hard to see. And as the subscription is a once off payment you forget about it until you get charged 12 months later. They are extremely aggressive holding you to the contract even if you have not used it. With AI, they will fall away as this data and information can be collected for less with an AI Agent