Circle MedicalReviews of circlemedical.com

I absolutely LOVE my new provider that I connected with through Circle Medical. With this platform largely focused on ADHD treatment, I have felt seen and supported with no judgment or stigma. I have been diagnosed with ADHD for approximately 16 years and have always felt the need to tiptoe through conversations regarding my mental health and medication dosages. Scheduling my initial appointment with my new care provider was super turnkey and I never felt like I had to "prove" my diagnosis. Of course, we talked through my diagnostic history extensively and I was required to provide my medical records, but I felt understood from the very beginning. I deducted one star because I am used to using Electronic Health Record (EHR) platforms, like MyChart, to communicate directly with my provider and their care team. This part of the experience with Circle Medical feels less intimate, as you are never able to establish a relationship with the patient advocates. You also can't send your provider direct messages; to do so, you must open an inquiry with a chatbot, who will route you to a patient advocate, who will then contact your provider on your behalf. In my experience, getting a live person in this part of the process takes a minimum of 24 hours.

I got SO many notifications to fill out info even after already filling it out. And then SO many notifications to be on the call even though I was already on the call. The app and the website are different and hard to find what I'm looking for or sometimes I receive a notification and can't find the message. The actual appointment with the provider was fine. The app/website and constant notifications can use some work.

Doctor was very thoughtful and made sure to cover everything that I needed to do

Overall pretty straight forward. Though I had issues with using safari and then the app. They both worked but they didn’t seem to communicate with each other so I had two profiles I guess. Also, tried to verify my email and then change my first appointment I scheduled but it wasn’t showing I had an appointment for me to have to reschedule even though I was receiving texts with links to join the appointment (the links didn’t work). So I missed my first appointment and couldn’t communicate that I couldn’t connect. Hopefully won’t be charged a fee for missing initial apt.

My experience with my provider has been great. She is very kind and I can tell she cares about my well-being. She always asks me for my input on my treatment plan rather than just making a decision on her own. My experience with the customer support team has also been good. They have been helpful and usually able to resolve my issues fairly quickly. They are always extremely kind and attentive as well. Overall, my experience with the app has been good. I do have one major issue with the way chat and support now functions (which is what is stopping me from giving a 5 star rating). In order to open a support case or talk to someone from support, you start a conversation on the app, then you choose the category for the support request from a preset list. After that, you choose an option or question from another preset list that best aligns with your request. Then you will usually be provided with an automated answer or some other general info relating to your request. There have been many times where my question or request does not fit any of the categories at all. It then takes many tries and attempts to get past the automated responses and get a conversation started with an actual person who can answer some questions or look into a request for you. It has been frustrating to deal with, especially since the chat and support request feature was not always this way. In the past, I was able to send a message directly to customer support and was able to type out my specific questions. It now feels like you have to jump through a ton of automation hoops just to talk to someone. One final thing that has been less than ideal is that they have to adhere to some strict rules when it comes to billing. E.g. they cannot delay a payment due date or something like that. This personally has been a bit annoying for me as my insurance always processes my claims from them incorrectly due to them being an online provider based out of state. I end up having to always call my insurance to get my claim corrected, but because I can’t delay the payment until the claim is corrected, I then have to just make the payment for the original amount and request a refund once the claim is corrected by my insurance. I do believe this is not really anything they can control as that issue is mostly because of my insurance. But still, it would be helpful if they could at least delay my payment due date so we could avoid the whole refund process. Other than that, my experience has been good overall and I would recommend the app for anyone looking for a provider that can meet virtually. Personally, it has been detrimental in my mental health diagnosis and treatment. The convenience of meeting virtually, having a fantastic provider, and the ease of use (apart from the customer support feature), has been a true game changer!!

Really liked my doctor. It took hrs to book my appt and now I don’t know if my labs have been called in or not.

I'm not ready to give a review not ready to get the review yet. It's too soon I've only had one meeting.

in general the appointment was good enough, however i was really rushed so I did not get the chance to fully describe my symptoms my doctor diagnosed my ADHD as mild when its been an all-defining force in my life and that under-diagnosis harms my ability to use that diagnosis for accurate accommodations at university