CignaReviews of cigna.com

Tried 3 times to reach customer service, 30 mins waiting time each, and no one ever picked up. Left call back msg twice, no one ever called. Wanted to report obviously wrong reimbursement but didn’t really have a channel. Extremely bad customer experience.

Cannot get through on the phone.

More than 60 minute wait times every time you call in to ask for an authorisation number. If you email, they call you back and just leave a voicemail if you miss the call, so you have to go through being on hold for an unreasonably high wait time all over again. Bad service guys. Covid isn’t an excuse. Get more staff to meet demand??!

I’m with Cigna through work and their customer services are absolutely diabolical! I had a basic dental filling and after submitting all the relevant documents via email they rejected my claim saying there was insufficient evidence (itemised dental work involve and receipts all attached). I’ve been trying to contact them now for days and have been on hold for over an hour. They have an call back system but pointless as I’ve logged so many calls and no one has come back to me. Theres no way to communicate with them. Stay well away.

I cannot get through to an advisor. It just puts me in an endless queue. I have tried several times, on both the main number and my company's dedicated line. I have spent over 2 hours in total waiting. There is no indication of my place in the queue, so no idea if progress is being made or if there are any calls being answered. It is reasonably urgent as I need to get an authorisation code before a medical appointment in two days time. This is not good enough! *** update *** Tried the letushelpyou email, sent my membership info, and asked them to call me. Unfortunately they can't make 'international' calls. I guess the letushelpyou team is in USA and not allowed to help members in other countries (including UK). I sent 2 more messages to them but didn't even get a reply.

Can’t even get through by phone Utterly useless Bot reply, just as useless

This is the worst customer service I have ever dealt with. Filed an in network adequacy request for pelvic floor PT, because none is offered in my area. The PT office and I called for a month and was told lie after lie. Some times they couldn't find the claim, other times they said 1 more day, 5 more days. Only to be told 30 days later claim was closed because the PT was in network, when they aren't. Because it was in process I scheduled an appointment with PT. Now because they closed that In Network request and started a new one, because that info was wrong by their hand, they will not include that visit if in Network adequacy is approved, which I'm doubting they'll approve. My dental cleaning was also denied because 5 years ago I had root planing done so it's coded perio-maintenance and they don't have my history, but won't let me submit my history. I have been flat lied too, they entered information in correctly but say it's my PT's fault, um...I think the PT knows their correct business name. Oh and I had surgery and they won't cover the pathologist, because it's out of network, yet the surgeon and hospital and everyone else was in network. NEVER HAVE CIGNA!!!!!

Worst than having no insurance... I got a treatment for a severe issue and even though it should be covered by my insurance plan, they refuse to accept my claim. They say it's not covered because it's not a "dental issue" - it is... Impossible to reach out to them via phone and even if you can contact them they are not sorting out the issues. You just pay the monthly fees to them but you are not getting your claims approved. What a waste of money... I'm highly disappointed and I'm not recommending this company to anyone. It's worse than having no insurance at all. I've also sent an email to them to LetUsHelpU_at_Cigna.com, but now I'm completely hopeless knowing their "business policy". I will ask all my colleagues and everyone I know to avoid Cigna at all costs!!! This is outrageous... Looking at these "nice reviews", I don't know why are they still operating....? I wonder what happened to other people posting their reviews? Maybe we can group together to be more powerful?