Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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894 reviews
CignaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cigna is a global health service company, dedicated to helping people improve their health, well-being and peace of mind.
Cigna (cigna.com) has 894 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
Showing 824 reviews with 1 star · Clear filters
El peor seguro de toda mi vida. Cobran el médico primario, mamografías, todos los exàmenes preventivos, etc. tmb vas a la lista de médicos de la red y después te cobran y te dicen que ya no està en la red. Eso es solo con pequeñas cosas, no quiero imaginarme algo mas grande. No compren este seguro, es una estafa muy grande
By Etty A.
Having Cigna is like having no insurance at all.
By Gloria C.
Terrible. I filed appeal after appeal and they never got it right. Once, they denied my appeal saying it didn't have enough information. They never contacted me about any of it. Each time I called it seemed like they didn't have one place for all the notes. So inconsistent and I honestly feel like this is a place that truly wants to make it hard. It's been months and is to the point where I want to just pay the entirety of my bill even though it would mean I am paying more than $900 worth of funds that Cigna is responsible for. If you're looking for insurance DO NOT choose Cigna.
By Taylor F.
Stay away from this company. Simply said - if I was on my death bed I would rather DIE than put a claim in. I have Cigna from work. They do not care about your well-being. They take your money and that's all they care about. It is not about my health but only about their money. Which I pay each month. I am getting rid of Cigna and will be much happier dying. On my tombstone, it will read DIED FROM CIGNA INSURANCE NO HELP AT ALL.
By leroy S.
Dental insurance is a rip off. Failed to send me a policy, no way to claim for any treatment, but they still take my money.
By Mark S.
Response from Cigna· Aug 15, 2023
Hello Mark, this is not the experience we are striving for. We'd like to connect with you to review your policy information and assist with any of your questions. Please write to us at [email protected] and include your TrustPilot alias to connect your outreach and email. Thank you- Alexis
My wife went in for Traumatic Cataract Surgery. Charges for the surgery included a total of about 28,000. Cigna covers only monofocal lenses. The Multi-focal lenses cost $2600 each. Cigna does not cover the Multi focal. My question is this. Why does a monofocal lens exist? Is there a patient on the planet who wishes to see only far sighted or only near sighted? It seems that the mono focal lens exists only to enable Cigna to deny coverage for the Multi focal lens that every human anywhere wants.
By Thomas G.
My company recently switched to Cigna, and my medication that was covered by my previous insurance now needs prior authorization. My healthcare provider submitted the request, but Cigna has no record of it. Now I can't get my medication refilled and I am going to miss it. I am not sure what else they are going to cover, but with Cigna, you might as well not have insurance.
By MT
Response from Cigna· Aug 8, 2023
Hello, we appreciate your feedback. We would like to get in contact with you to address your medication prior authorization and do what we can do to help. Please write us at [email protected] and include your TrustPilot alias to link your email and outreach. Thank you -Alexis
Fruktansvärt dåligt företag med usel kundservice! En riktig bluff som gärna tar emot ens pengar men sen inte kan besvara ens ansökan efter månader av mail och samtal! Tecknade låneskydd hos dem i samband med lägenhetsköp via SBAB… Det ångrar jag absolut!!
By Maria J.
