CigaustraliaReviews of cigaustralia.com

Response from Cigaustralia· Apr 1, 2026

Hello, We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is certainly not the standard we aim to provide. Could you please share your full name or contact our customer support team at [email protected] so we can investigate this issue and assist you as soon as possible?

Response from Cigaustralia· Jan 22, 2026

Dear Karen Blackberry, Thank you for notifying us about your problem. We have carefully reviewed our records and, unfortunately, we were unable to find any orders, emails, or support requests associated with your name or email address in our system. For this reason, it is very likely that the order you are referring to was placed on a different website, not ours. That said, we are always happy to help clarify the situation. Our customer support team will gladly assist you if you contact us directly so we can look into this further. Please email us at [email protected] or call us at +61 3 9999 7374 (5:00 PM – 9:00 PM GMT, Monday–Friday) We look forward to hearing from you and resolving any confusion.

Response from Cigaustralia· Aug 29, 2025

Dear Luke Moss, Thank you for notifying us about your problem. However we were not able to find any recent requests related to a lost order. Our customer support team will gladly assist you if you send an email to [email protected] or give us a call at: +61-3-9999-7374 (5.00pm-9.00pm GMT, Monday-Friday). Hope to hear from you soon! Regards, Client Support

Response from Cigaustralia· Jan 17, 2022

Dear Client, Thank you for notifying us about your problem. However we were not able to find any recent requests related to a lost order. Our customer support team will gladly assist you if you send an email to [email protected] or give us a call at: +61-39-999-7374 (5.00pm-9.00pm GMT, Monday-Friday). Hope to hear from you soon! Regards, Client Support

Response from Cigaustralia· Aug 30, 2021

Dear John Jolin, Thank you for leaving us your feedback. According to the records on file, the refund was issued on august 13 and should have been posted to your account by august 24. The confusion lays in the fact that refunds can be posted under the initial transaction date, not the date when the refund was issued. We were informed that the issue has been solved. You are welcome to contact our support team for any further questions or concerns. Regards, Client Support