CigarscityReviews of cigarscity.com

I’ve emailed, sent Facebook message, and called multiple times leaving a voicemail. They are impossible to reach. No tracking number after 7 days

When I first started at Cigarscity the customer service was great with timely shipping. However, there has been a noticeable change in that service recently and it is not going well. I read something that mentioned the owner sold to someone else close to the time I started seeing the decline. My strong suggestion to the new owners, get some customer service training quickly otherwise you will lose most of your customers. Unfortunately after this latest round of no communication and then canceling my order a week after I should have received it. I am taking my business elsewhere.