First shipment
My first shipment came in quickly, and cigar selections were on target for my taste so far. Very satisfied.
By michael
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
257 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CigarClub is a cigar membership and gift shop that handpicks cigars for you based on your taste preferences.
CigarClub (cigarclub.com) has 257 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 32 reviews with 4 stars · Clear filters
My first shipment came in quickly, and cigar selections were on target for my taste so far. Very satisfied.
By michael
So far I like what I see. Value is there for the cigars. While the one cigar I smoked I did not like at all the rest seem like they are going to be great smokes. Giving 4 stars because I tried to pay originally with a MasterCard and it would accept it
By Adam
Response from CigarClub· Jan 17, 2019
Thank you for the great review! In your dashboard on line you have the opportunity to give feedback on your cigar selections. If our 12 point process wasn't quite right the first time around, let us know and that information will be included when we analyze your profile for selections next month. Also -- the inability to take MasterCard is not a CigarClub thing but rather a MasterCard thing. MasterCard has taken an anti-tobacco stance. As a result -- they do not allow for charges for any type of product related to any kind of tobacco to be processed. We are working on hiring a third party processor to handle the MasterCard transactions but it takes time and money. Didn't mean to bore you with the tech stuff...but we felt it was important for you to know that we would be happy to take your MasterCard right away if we could. Thank you for becoming a member. We look forward to getting you selections you will love in your next box.
Quick shipment. Great product.
By Vinchenzo
Easy to sign up and customer service was great to work with.
By Ryan
Really enjoy CigarClub.com. I just wish they offered more membership options.
By Ben
The Cigar selections have been great, shipping always on time and great communication from customer service. I would like to see more information on the cigars, like pictures, tasting notes, and maybe pairing suggestions.
By Manolito
Response from CigarClub· Dec 7, 2018
Thank you for the great review! We have information on our site regarding the tasting notes in your profile. We are currently working on enhancing that and will launch that new feature very soon. Thank you for the feedback!
I really enjoy my experiences with cigarclub so far. I love to receive excellent cigars to sample. My only criticism is this: I’d like to see them include more information about the cigars/brands they send, also I think it would be a great idea for them to include something like recommendations for drinks (whiskey, beer, whine) to pair with the cigars they send.
By Stanton
Response from CigarClub· Dec 7, 2018
Thank you for the nice review. We do currently have information about the cigars available in your personal profile. You can see details on the product and give reviews and/or feedback. We are currently working to enhance this feature and provide more detail within the membership boxes. Those new expanded features will launch soon! Thank you for your input and suggestions.
Great service. Look forward to the next delivery.
By Sean