Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
432 reviews
CIBTSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CIBTvisas is the global leader in travel visas and US passports. Millions of international travelers have trusted CIBTvisas to secure their business visas or tourist visas.
CIBT (cibt.com) has 432 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
432 approved reviews, newest moderated first
CIBT was thoroughly explained the requirements I needed for a Visa and was extremely responsive to my follow up questions.
By John
Response from CIBT· Apr 14, 2025
We're happy to hear about your positive experience with CIBT. Thank you for taking the time to share your feedback.
Lisa's direct support with my China and India Business Visa's was superb. She provided very clear and direct answers and direction to complete what is a complex process - strong customer experience focus!
By Brett
Response from CIBT· Apr 10, 2025
Thank you for your review. We appreciate your feedback on Lisa's superb support with your China and India Business Visa's.
The time it took to get my visa to KSA was faster than I expected with no issues. I have used this service three times, and they have not failed to deliver in all those instances. They would tell you if the document supplied is accurate or not just to make sure everything goes smoothly with the application.
By Patience Mbuh N.
Response from CIBT· Apr 9, 2025
Your feedback is incredibly valuable. We are delighted to hear that your visa arrived earlier than expected and that our service has been reliable for you in the past. Thank you for choosing CIBT.
SCAM service!! They quoted a price and ended up charging my bank account for way more money and claimed to be 'extra fees'. They then proceeded to put in the wrong information in the visa application and I told them 3 weeks consecutively that the information is wrong but they did nothing! I did NOT get any visa through them and they still refused to refund my money when they know they submitted the wrong information. I ended up applying by myself and i got the visa instantly. SHAME ON THEM! DO NOT USE THEM.
By Hillary K.
Response from CIBT· Apr 9, 2025
Hillary, We regret that you had a bad experience. We are not a scam. We have over thirty years of experience and over 2,000 expert immigration, visa and passport professionals, attorneys and qualified migration consultants located in over 60 offices in 29 countries. Please provide an order number and I can have an agent contact you.
I had an extremely frustrating experience with CIBT Visas. I applied for a Vietnam visa well ahead of my flight on March 21st 2025, but despite submitting all required documents, I still haven't received my visa. This caused major stress as my plans had to change, and I was forced to change my flights at high costs. On top of that, they were completely unsuccessful in processing my visa, leaving me with no assistance. The lack of communication and unresponsiveness from CIBT has been appalling. I've reached out multiple times with no resolution, and it feels like they don’t care about urgent cases. To make matters worse, they did not refund me any money despite their failure to deliver the service. I would not recommend using their services—it's been a complete waste of time and money.
By Parsa M.
Response from CIBT· Apr 4, 2025
Parsa, let me have someone reach out to you. Please provide your order number so we can resolve your frustration.
CIBT insisted I needed a visa for Cote D’Ivoire as a 1-day cruise passenger (despite my reservations being registered). Travellers via the airport do. As suspected, I didn’t need one. They still maintain their information was correct as they’ve had nothing official to confirm otherwise. It’s a pity these so-called visa experts don’t have the full, accurate information. A total waste of around £90 but they’re laughing! A1612072
By Painy
Response from CIBT· Apr 3, 2025
We regret that you had this experience. We can look into your situation if you provide an order number.
I had great experience with CIBT. My Brazil visa process time should be 4 weeks but I received approval in 2 weeks. Matt Adams is so professional and thoughtful. Truly recommend CIBT with Matt👍👍
By Carina X.
Response from CIBT· Apr 3, 2025
Thanks for sharing your great experience with us and the kind words about Matt.
Representative had in-depth knowledge of the visa application process and was able to help me with any questions. Responsiveness was very prompt. Highly recommended.
By Ian
Response from CIBT· Mar 31, 2025
Thanks for sharing your positive experience. We appreciate the feedback.
