CIBTReviews of cibt.com

I worked with Gabriel Concepcion. Gabriel was very helpful to ensure my visa information was provided on time and accurately! Gabriel helped ease any of my anxieties around international visa application and timeliness. Gabriel was very knowledgeable and timely in their response. I would work with them again!

They streamlined the process of obtaining a Chinese visa and provided all of the necessary documentation. They even reached out to me to clarify a question about my application by the Chinese embassy.

Really prompt, courteous, and competent support for my U.S. passport processing.

The website for uploading pictures is faulty, there is no individual responsible to shepherd your visa, the agent is in a different time zone and communications are therefore delayed at least a day, the passport was not returned until the day before departure and it took multiple phone complaints to get action for that to even happen, when the bill came it had extra charges for services not ordered. This was a horrible experience and I hope there are other companies out there for my next adventure.

My experience with CIBT has been excellent. Gina Villegas was outstanding and provided me with timely and accurate assistance throughout the passport renewal process. Highly recommend their premium service.

Had to get a India Visa for work at short notice, website was user friendly and better than the Indian Government Website, only recommendation would be for regular updates on the progress, arrived the day before travel, would have been better for my nerves with regular updates, but overall good service, would use them again.

Our company requires we use this service. My colleague, using their work e-mail, was quoted three times the price she should have been. Only because I had processed for another colleague could I point out this price was wrong. Strange to me that such an 'error' should occur. There were many communication issues - perhaps a language barrier with the the agent I was appointed. When I asked questions they were answered in a very convoluted and unclear way. Despite a number being given to call the agent, the system didn't recognise the extension number provided. Despite asking for a call within certain hours i was called outside these hours. Altogether it would have been much more efficient and cost effective to apply for the visa directly.

Recently I had the need to acquire 3 particularly challenging African visas with a tight timeline. A timeline that would only accelerate after providing my documents to Ghofran at CIBT in New York. Firstly, the process of sending my passport anywhere is nerve-racking. In this case, I sent two passports to CIBT for the overlapping visa processes for Mali, Algeria, and Ghana. This was all happening with UN General Assembly was ongoing in September 2025 - one of the busiest periods for all consulates and embassies in the United States. From the minute my documents were received and my direct engagement with CIBT and Ghofran began, every option, every point of flexibility or cost variation, every risk, was communicated clearly, in a timely fashion, and with a smile. I felt like I was part of a team, and CIBT really wanted me to get things right to minimize expense and risk. There was never an upsell at any point in time. I am in the process of visiting every country on earth, now at 156 of 193 UN countries. Soon, thanks to CIBT and Ghofran in particular, I am that much closer to visiting some amazing places in my conquest. There is no question who I want to work with going forward. I have worked with other providers, as well as direct to embassy applications over the years, and never have I had such a smooth process and strong value for money. This is a service. It costs money, yes, but getting things wrong can have a lasting impact on your ability to ever visit a country if you don't do it right. Don't take the chance, go with the best. And please see to it that Ghofran is on your executive track - one of the finest in this business. 5 stars all day, all night long!