Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
327 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ciao Italy Tours is the only stop you need to make when planning a trip to Italy. As your Italian help desk in the USA, we have everything you need to put together your ideal Italy travel itinerary. From private tours to fully-escorted trips through the country, cooking classes to wine tastings, we will work directly with you or your travel agent to make sure that your journey to the Bel Paese is a dream come true.
Ciao Italy Tours (ciaoitalytours.com) has 327 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
327 approved reviews, newest moderated first
Drivers and guides were professional, pleasant to be with and knowledgeable. Vehicles were clean and comfortable. All service providers were very focused on what we as their clients wanted!
By Rich and Dorian B.
Response from Ciao Italy Tours· Jun 24, 2025
Thank you so much, your feedback is appreciated!
Other than a very few glitches, the hotels, tours and transfers were great. Our tour guides and drivers were all knowledgeable, friendly and professional. How the drivers could navigate the switch-backs, scooters, busses and pedestrians was amazing to me.
By Marilynn B.
This was a trip to celebrate our 50th anniversary. It was a trip of a lifetime! Thanks to Ciao Italy Tours. The Continental hotel is the only place for us. The staff is wonderful, rooms are cleaned every day. But, the view is spectacular!! Our tours Capri, Amalfi Coast and Pompeii were very enjoyable and informative. Our tour guides were excellent. But, a special shout out to our private Capri guide Antonino. Made this tour so special. He showed us all that Anacapri and Capri had to offer. Mille Grazie
By Tom and A.
Response from Ciao Italy Tours· Jun 24, 2025
Thank you so much, we are happy you enjoyed your anniversary trip!
Clients just returned from a one week trip to Sorrento planned by Mary and had such a wonderful experience
By Liz
Response from Ciao Italy Tours· Jun 24, 2025
Thank you for sharing your experience!
Flavia did an amazing job helping me book a two week vacation for my clients. She was very knowledgeable and quick to respond to emails. Flavia helped me customize tours for my clients specific interests. My clients had an amazing time in Italy!
By Angela R.
Response from Ciao Italy Tours· May 23, 2025
Thank you so much for sharing your experience!
I can’t say enough good things about your company, its drivers and tour guides. They made our trip extra special without any worries. Drivers and tour guides were always on time and very knowledgeable. Would definitely use your company again !
By SK
Response from Ciao Italy Tours· May 22, 2025
Thank you so much!
The trip was laid out very well with easy to use package of instructions. Each experience, especially the golf cart tour, was not your usual tourist activity.
By Kathrine L.
Response from Ciao Italy Tours· May 20, 2025
Thank you very much!
Venice, Italy - hotel was wonderful. Great location and centrally located to make walking easy. Tours were wonderful as well - both guides were excellent. Gondola rides are very overrated but you have to experience it at least once. We had an extra day so the gentleman that met us suggested we go to Murano to see the glass making - so glad we did. We also went to Burano and LOVED everything about it. Next was Florence. We were disappointed that we did not have transportation to hotel from train station. We ended up walking about an hour pulling heavy luggage otherwise we would have had to wait an hour or more for a taxi. Next time get people transportation. Our private wine tasting was not worth our time - our hostess was more interested in helping 3 gentlemen that came in for a large order of bottles of wine. Especially since we spent the entire next day at 3 wineries. The 3 wineries were very nice. Florence was not my favorite but was nice to visit. Hotel was nice but the people that worked there were not very friendly. Then Rome - which was wonderful. We started at the Vatican and Sistine Chapel - wonderful tour - guide was excellent. Then we had a golf cart tour which was fabulous - the guide was amazing!!! We visited Pisa which I enjoyed. Then we toured the Coliseum which was wonderful. That was the morning the Pope passed away. That tour guide was also wonderful. We then headed to Positano - my most favorite of the entire trip! EXCELLENT hotel and location!!!! Loved that we had an entire day to ourselves to walk around Positano. Our hotel was magnificent!!! Then headed to Sorrento with a stop at Pompeii. 2 hours was more than enough time there but glad we stopped. Onto Sorrento - can you say 5 STARS hotel!!! Our rooms were out of a dream! Actually both Positano and Sorrento hotels were marvelous!!! Right on the Mediterranean Sea - fabulous! I slept with my door overlooking the sea open every night!!! Sorrento was my second favorite place. We had a cooking class - which wasn’t as much cooking as I would have liked but the owner Charlie was wonderful. His winery was worth 6 bottles being shipped back to the states. Loved all the shopping and proximity to everything. Then onto Capri - enjoyed the day visiting The Blue Grotto and shopping all day. Overall, what I loved the most was that we were not jammed all day with multiple tours. We had about one a day and some days with none so we were able to see the sights but also have our own time to do what we wanted. The trip was a trip of a life time and I enjoyed everything about it. Thank you!!!!
By Kelly E.
