Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
327 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ciao Italy Tours is the only stop you need to make when planning a trip to Italy. As your Italian help desk in the USA, we have everything you need to put together your ideal Italy travel itinerary. From private tours to fully-escorted trips through the country, cooking classes to wine tastings, we will work directly with you or your travel agent to make sure that your journey to the Bel Paese is a dream come true.
Ciao Italy Tours (ciaoitalytours.com) has 327 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
327 approved reviews, newest moderated first
Ciao Italy is a phenomenal supplier for everything Italy. I know when I send clients with Ciao Italy they are going to come back raving about their trip. Never a single complaint. Guido and his staff take care of all. Grazie mille!
By Susan B.
Response from Ciao Italy Tours· Jul 24, 2019
Susan thank you so much for the review, a pleasure working with you!
I love working with Ciao Italy. Renee is the absolute best! She goes above and beyond for anything my clients request Debbie Stubbs The Travel Connection
By Debbie S.
Response from Ciao Italy Tours· Jul 24, 2019
Thank you Debbie, you review is much appreciated!
Sylvia our agent was wonderful and easy to work with. Great Job planning our 2 night 3 day Venice package They did such a great job that I have planned a 4 night 5 day package in Genoa.
By Bonnie C.
Response from Ciao Italy Tours· Jul 24, 2019
Thank you for your review Bonnie! Very much appreciated and we look forward to work with you on the Genova package!
We always receive excellent service! Every client we book with Ciao Italy, has raved about their vacation & have told us, that its their best vacation, they have ever experienced. Donna Jacquot is a joy to work with, she is extremely knowledgeable, and makes the booking process super easy. Wouldn't book anywhere else. Highly recommend Ciao Italy & Carrani Tours.
By Michelle K.
Response from Ciao Italy Tours· Jun 19, 2019
Thank you so much Michelle for your feedback!
Hotel and transportation arrangements were excellent. The tour guides (except for Palermo) were just OK.
By N. Ricciardi of the Witrick G.
Response from Ciao Italy Tours· Jun 19, 2019
Thank you for the feedback. Sorry not all tour guides met your expectations, we would appreciate hearing more details if you have a chance. Of course we are happy to hear overall it was a good experience.
Everything the booked for our Clients in Italy was five star***** They had private airport transfers, private tours in Rome. Everything was perfect. Market Street Travel uses them because they make us look good.
By Deborah S.
Response from Ciao Italy Tours· Jun 19, 2019
Thank you Deborah! As you know our priority is to make the travel agents look good with their clients!
All services were confirmed with ease and the suppliers all delivered.
By Cathy T.
Response from Ciao Italy Tours· Jun 19, 2019
Thank you for the feedback!
The tour guides and drivers for both of our days were prompt and very informative. Our tour guide for Vatican even did his dissertation in college on religious history. So, that was very fitting for this tour. I highly recommend Ciao Italy & Carrani Tours and will definitely use them again when the opportunity arises.
By Geraldine F.
Response from Ciao Italy Tours· Jun 19, 2019
Thank you Geraldine, we are happy you enjoyed your rip!
