Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
327 reviews
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Ciao Italy Tours is the only stop you need to make when planning a trip to Italy. As your Italian help desk in the USA, we have everything you need to put together your ideal Italy travel itinerary. From private tours to fully-escorted trips through the country, cooking classes to wine tastings, we will work directly with you or your travel agent to make sure that your journey to the Bel Paese is a dream come true.
Ciao Italy Tours (ciaoitalytours.com) has 327 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
327 approved reviews, newest moderated first
My clients were thrilled with accommodations - excursions - private transfers confirmed through Ciao Italy and Carrani Tours. My booking agent, Donna Jacquot was terrific!
By Michael D. McCarthy, C.
Response from Ciao Italy Tours· Oct 31, 2019
Thank you for the feedback!
We booked two tours on our trip to Italy - one was in Rome for the Sistine Chapel, Vatican Museums and the Basilica - the other was a day trip from Florence to Cinque Terre. The latter tour was fantastic and everything we had hoped for - well organized, wonderful tour guide and a great way to see a very special part of Italy. The first tour, however, was a complete let down. We started out with a large group of about 26 - however from the group meeting location to the starting point of the museum, an individual of a couple got lost. We spent 30 minutes outside the entrance to the museum while our group leader ran around trying to find the lost individual. Needless to say we started the tour late and then ended up ending the tour 30 minutes earlier than we were supposed to. I am not sure if the tour guide, upon starting late, rushed us through the rest but it seemed that it was far too fast paced and we feel rushed throughout the entire tour. Very sad and frustrated that we were not able to fully enjoy the museums, the Sistine Chapel and the Basilica. I would recommend for this tour in Rome - the groups are smaller or you have two group leaders to assist with maneuvering such a large group from the meeting point to the entrance since it is a bit chaotic.
By Larissa S.
Response from Ciao Italy Tours· Oct 31, 2019
Hi Larissa, thank you for your important feedback. Sorry about the disappointment with the Vatican tour, as you noted there was an unusual situation as 2 clients went their way and the guide is responsible to make sure the group stays together and nobody gets lost! Your suggestion is certainly appreciated and we will be more careful in such a situation. Thank you for sharing your positive experience with the Cinque Terre tour!
Barbara Saltarelli is the BEST!!!!!
By Cookie B.
Response from Ciao Italy Tours· Oct 31, 2019
Hi Cookie we at Ciao Italy certainly agree with you!
Service, service, service! Ciao Italy excels in what they do. From transfers, excursions, best hotel recommendations and dining. I will only use Ciao Italy for my Italy trips.
By Richard C.
Response from Ciao Italy Tours· Oct 31, 2019
Thank you so much Richard for your feedback!
My guests were thrilled with their Sicily vacation with Ciao Italy. I am quite pleased with this company and their follow though.
By Jackie L.
Response from Ciao Italy Tours· Oct 31, 2019
Thank you Jackie very happy to hear about your guests!
Clients enjoyed their trip but there was an issue in the timing of the tour departure from Rome. The time for the tour was booked up for the same time as they were departing Florence. It worked out in the end.
By Mary P.
Response from Ciao Italy Tours· Oct 26, 2019
Mary thank you for your feedback. Yes there was an oversight on our part, again our apologies and i am glad we were able to fix it and still provide all the services booked. Happy to hear the clients enjoyed the trip. Thank you for working with us and looking forward to the next opportunity!
This is the first time I worked with Ciao Italy and Isida and I was very impressed. So were my clients. They liked the individual service and going to the front of the line on some tourist places, especially the Sistine Chapel. Being driven around in a private car was something special to them and made their trip even more wonderful. I will truly be back to book more clients throughout their Italian travels.
By PATTI C.
Response from Ciao Italy Tours· Oct 26, 2019
Thank you Patti we are certainly happy your clients enjoyed their trip!
Hi Pam! So sorry for just now getting back to you, We had the BEST time on our honeymoon! We had no travel delays, our drivers arrived on time and the hotels were great as well. We cannot thank you enough for making all of our planning and travel so easy. I loved seeing all of the history that is over there. It was definitely a once in a lifetime experience.
By Pamela L.
Response from Ciao Italy Tours· Oct 21, 2019
Ciao Pam! thank you for sharing and we are very happy you had great time on your honeymoon!
