ChumsReviews of chums.com

Chums catalouge are scammers i placed an order with them back in june for goods that i did not receive to date they have not return my money i am now having to go to the county courts for them to return my money i will advice anyone not to shop with chums catalouge they are liars and scammers

Chums replied to my review of lack of response ( waiting several weeks to hear back from them ) and not dealing with my complaint. But as another unhappy customer said , it was just for show! Nothing has happened with them resolving the issue. I am still invisible to them. In my first review I was going to write to Head Office, but on reading an unhappy customer did the same and got no response, decided to not waste my money on a stamp. They have lost me as a customer. It is a shame as previous purchases of trainers from them have been good, no problems with them. You'd think they would want to sort out complaints from customers, not just that it has a bad effect on their reputation , but more importantly on the respect of the customer, as without customers, they have no business.

Quick in sending out order but I had to return as too small asked for a refund so far haven't heard back bit disappointed in the quality of the trousers

Chums may well be a good company if you’re FAT. I tried looking for a quality pair of formal trousers only to find that whilst they stocked quality brands, Farah, for example , the smallest waist size I could find was 32” which was disappointing enough but to get any trousers 34” in length you needed to be 34” waist upwards. How about stocking sizes from 29” waist and 33” length upwards for the slimmer man? To be honest there are very few companies around that meet this criteria, SO, Come on “Chums” why not be one of those companies,I’m sure you will benefit greatly from this.

Placed an order..sent wrong colour...asked them to replace ..never heard back. Avoid

I bought some boots and returned them for a smaller size I didn't get the smaller size after waiting a week for the boots! Then they say that they have refunded me. I will have to check. They are very vague. I don't know if I'm going to get the boots. Their emails take a week to reply. I'm not going to call them because their number is too costly. I feel like I'm in limbo :(

On the 20th October we ordered goods from Chums and paid by credit card. Six days later Evri emailed to say there were going to deliver. We waited and waited. Emailed both Chums and Evri many times and telephoned. Nothing. Not a word. Take your money and then do not deliver goods. Warning do not expect customer service from Chums or Evri. We are now taking legal action to recover monies

This has to be the worst company I have ever dealt with!!!!! A very dear friend of mine placed an order with Chums in July this year and the cheque was cashed in the August. No goods were ever received and I was informed a refund would be sent out in the next 10 working days. Nothing arrived and despite numerous phone calls no refund was made. I was then told they had never received the cheque however on contacting the bank I received photographic evidence that they had cashed it !!! Given that I was getting no response I looked up the details of Chums on Companies House website. Having got a list of the Directors I emailed them regarding the situation. And guess what no response!!! I then tried to get a telephone number of their head office and after some searching I managed to get one. Eventually after trying a number of extensions I got through to an individual called Tom who wasn't prepared to give me his surname!!! I went through my complaint yet again which he was able to pull up on his computer. He then advised me to send a copy of the cheque that had been cashed by the company to Kendall Banks who is the call centre manager. This I did and to my surprise received a phone call a couple of hours later from a customer care operative assuring me refund would be sent in the next 10 working days. I'm not holding my breath!!!! I raised the issue of perhaps Chums providing my friend with some form of compensation. The operative spoke to her manager and said as a jesture of good will they would offer free delivery on the next order they received!!!! WHAT Why would my friend place another order with this dreadful company given his recent experience AND As Chums know my friend has terminal cancer so shopping is really not high on his agenda. This company prays on the vulnerable and elderly. They need to be named and shamed. If anyone would like to join me in taking their experiences to the media weather that be the press or TV please let me know.