Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
136 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Christianbook.com is the online home of Christian Book Distributors (CBD),the world's largest distributor of Christian resources. For over 25 yearswe've offered Christian books, music, Bibles, videos, software, gifts and more atthe lowest prices and with unbeatable service.
Christian Book Distributors (christianbook.com) has 136 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
136 approved reviews, newest moderated first
Company sold to an investor group and moved their operations. Used to be a great company. Now, awful. They’ve disabled their 1-800 number due to the overwhelming complaints on missing orders. They’ve disabled commenting on their FB posts due to overwhelming comments asking about missing orders. I still have an order missing from months ago. They won’t respond to emails (auto bot reply). Do not order from them. You’ve been warned.
By KENNETH B.
Everything I ordered was backordered several months...some up to 6 months. I do not recommend
By Leigh Ann S.
I’ve ordered several times previously without any issues. However, this time, I have not received items that I ordered 2 months ago, and cannot get responses to the multiple emails that I’ve sent, and no one answers the phone. It’s impossible to get any help. I will never order from them again. I DO NOT recommend them.
By Mandi R.
HORRIBLE!!!!! Over an hour hold time to speak with a live person. Over a week to receive an email response. Items back ordered over a month. Personalization department over 21 days behind. No email confirmation order was cancelled.
By Unsatisfied C.
I'll never use this website again! I ordered some curriculum for homeschooling 2 months ago and it still has not arrived!! We are a month into school! They said it was backordered and would be delivered by a certain date, but that date was a month ago and it still hasn't arrived. I have called countless times and can't get ahold of anyone. What a NIGHTMARE!! Spend the couple extra bucks to buy it off Amazon and save your sanity.
By Carli J.
If I could give zero stars I would.I am incredibly frustrated with my recent experience. I ordered school books expecting a reasonable delivery time, but my items have now been stuck at a transit facility for over 8 days with absolutely no movement. Worse yet, their customer service is entirely non-existent. I have called 3 separate times and sent emails trying to get an update or a resolution, but I have received zero responses. The email responses have been they can't respond. School has started, and my student is left without their required books because this company refuses to communicate or help track down the shipment. Avoid buying items from here.
By Courtney W.
Over the years, I have purchased ebooks from Christianbook.com with no problems until they changed their app. My library disappeared from my account! It has been impossible to talk to a human being and AI is completely useless making suggestions I already said I had tried and then suggest I contact customer service which I would if I could actually make contact with someone!
By Kathy
I ordered a homeschool curriculum and it was backordered for over a month. I called and canceled the remaining parts of my order. I was told it was canceled. They lied and still charged me and won't cancel the order. The customer service is horrible. You can't reach anyone for over 30 minutes. When you finally get someone to call back they are very rude. I an contacting the bbb and opening a fraud dispute on my credit card.
By T G.
