A much longer delay than expected and inaccurate delivery time shown on the website & app.
They can only give you a 90 minute window even after the food has been picked up. It's pretty ridiculous.
By sophie L.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
53 reviews
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Chowbus is an Asian food ordering platform. The food from Chowbus is not the kind you find at the mall or in an airport food court — but the kind you find at top-tier restaurants (big and small) that truly embody the flavor of their culture. Whether you're craving dim sum, dumplings, or boba, Chowbus has you covered for breakfast, lunch, and dinner (or whenever you are hungry!) If you are unfamiliar with the dishes or do not know what to order, a quick browse through our fullscreen photo menus will help you find your answer.
Chowbus (chowbus.com) has 53 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
53 approved reviews, newest moderated first
They can only give you a 90 minute window even after the food has been picked up. It's pretty ridiculous.
By sophie L.
Ordered for pick up. Store never received. Ended up being a donation for Chowbus?
By Janet S.
Chowbus is a very nice asian restaurant and serves asian food very good.
By Uen S.
Do no use this place! They steal your money and will not pay it back. They do not believe in a telephone for someone to call them to complain. They do not respond to your chat messages. Absolutely the worst!!!
By Chris
I AM A DRIVER AND TOO MUCH FAVORITISM/DISCRIMINATION IS SHOWN. I HAVE ALREADY HAD SEVERAL BAD EXPERIENCES AND IT HAS ONLY BEEN 2 MONTHS SINCE I STARTED.
By ***AUTHIGINAL***
I recieved two conflicting and delayed pickup times from chowbus that were 52 minutes apart from each other and so I waited over an hour (exactly 1 hour and 17 minutes) from the time I placed my order which originally said I would have to wait 25 minutes.
By Icon Parking G.
Like others, I'm very frustrated with their ridiculous delivery times. 2.5 hours for a 20 minute drive is unacceptable.
By Happy C.
Awful experience with customer services. I've been a victim of fraud using Chowbus and customer services just ignored me after I told them about the issue. The transaction was still pending when I got in touch so maybe with some quick action it could have been resolved - but received no help at all
By James S.