ChoicehomewarrantyReviews of choicehomewarranty.store

This company says they will cover your items and no unexpected expenses. After you pay the $75 to have someone come out to look at a problem, they wanted me to pay $940 installation for a water heater. They would put $400 toward the water heater. They are a scam. I cancelled and took care of my water heater with a handyman..

SIMPLY DISHONEST. 75% denied. spent $3000 in 8 months for denied claims. thing if i was younger could repair. Claim for dishwasher took 2 weeks to come then denied. Things change without notification. Used to cover pest [ mice/ not rats] when i made a claim found out they no longer. they did as i am with them a decade. Then mice chewed 2 hose small claim $ 100 each denied and denial took 2/3 weeks.MY ADVICE STAY AWAY. I WILL NOT RENEW. HAD PLUMBER THAT BROKE BATHROOM FAUCET, I WAS FORCED TO REPLACE IT AND THAT WAS DENIED.

We switched to Choice Home Warranty (CHW) from American Home Shield. Big mistake. The one and only time we tried to use the CHW it was denied. Our electric double wall oven control panel went out. The first repair technician dispatched never showed up or called. I had to call CHW so they would dispatch a new service technician. The new technician dispatched spoke very broken English and spent most of the call on the phone. The technician said "control panel broken". About 1 week late, I contacted the repair technician was informed CHW would not cover the repair. I then contacted CHW to inquire why the repair was not covered and was informed the control panel problem was due to a power surge. There had been no power surge in our home. All other appliances, including the pc we leave in sleep mode, were working fine. I informed CHW of this fact was offered $400 towards the repair. I asked multiple time to speak with a manager or supervisor and told the person I was speaking to was the manager. We looked online for a new control panel for the oven but the part was obsolete. My personal opinion is that when CHW discovered the part was obsolete and they would have to replace the oven they claimed the failure was due to a "power surge" so they didnt have to cover the repair/replacement cost.

I posted this on the other choice warranty page too. It's a scam. They will deny your claims for any possible reason, and if you want your money back, they will deduct "service fees" from what they owe you on top of their cancellation fee. For example, if you bought a 5 year warranty policy for $2,000 and cancel half way through, you might get $250 back if you are lucky.

I just cancelled our policy due to Choice Warranty refusing to do what their people promise. 1. For a claim for heater/AC unit under parts only warranty through manufacturer, Customer Service Rep advised if the repairman could get parts sourced free through the manufacturer, Choice Warranty would pay the repairman for installation. Claim was denied completely. Supervisor first said “it was only his rep” who made that promise and would not make good on what I was promised. He then asked if I saw all the exclusions and said the repair most likely would have been denied anyway due to the exclusions. He even said that someone could have thrown a rock at the unit. Really???? Very unprofessional. 2. This denial followed a previous denial for our washer which began to make a horrible racket during the spin cycle where the drum was bashing against the inside of the washer. They said it was working “normally”, and it would need to break completely in order to be covered. Once again, they referred to the exclusions. 3. When I cancelled the policy, supervisor advised the exact prorated amount that would be refunded. When refund check arrived, it was $50 short. I called and someone in their Cancellation Dept researched and advised there was a $50 cancellation fee. I asked them to stand behind the refund amount the supervisor had quoted, and they refused to do so. What sort of company allows their employees (including a supervisor) to make incorrect statements and promises to their customers and then does not make good on those promises? A company I will not do business with any longer and will absolutely not recommend to anyone.

I had a horrible experience with Choice Home Warranty and would strongly caution others before signing up. I reported my HVAC system as inoperable during the summer months — obviously an urgent issue. The claim process itself was difficult and frustrating. After finally getting the claim submitted, the assigned contractor did not arrive for five days, despite the severity of the situation. When the contractor did show up, they arrived without the proper tools to adequately troubleshoot the system. They attempted to assign another contractor which took an additional four days. At that point, I lost confidence in the entire process. Following this experience, I made the decision not to renew my contract. I communicated this to Choice Home Warranty representatives more than 20 times, clearly requesting to be removed from their contact list. Despite this, I continue to receive calls. Even more concerning, once representatives realized I was not interested in renewing, their tone became rude and dismissive, and several times they abruptly hung up. Based on my experience — unreliable contractors, poor claim handling, aggressive follow-up, and unprofessional customer service — I would avoid this provider at all costs.

They raised prices without warning, increasing the service charge from $75 to $100. Whenever something needs fixing, they claim it’s not covered in the contract, so you have to pay out of pocket. They also hike the monthly payment without informing you. I just canceled my membership—definitely not worth the money.

In December 23, 2025 @ 2:24pm I called CHW to submit a claim on my malfunctioning water heater. -12/23/25 a vendor from Forever Plumbing In ARIZONA was contacted to work on my water heater in WISCONSIN. They turned down the job I was sent a message of that claim 314731120 -CHW then again initiated having vendor from Forever Plumbing Arizona do the job in WIsconsin. I observed this information on the CHW app. -12/26/25 I called Forever Plumbing In ARIZONA at 480-662-2031, I asked why these jobs were going to them when I live in Wisconsin they didn’t know I asked if they could explain that to CHW. Now 3 days later. -Because you have removed all of my past conversations with you on tthe CHW app. My dates may be a little off! -12/27/25 new claim number 324837128 the $100 initial fee was voided. I was told to locate a vendor in my area To diagnose my water heater which was barely functioning no hot water temperature fluctuating without husband constantly resetting it. Document provided from Fraisure ‘s located one hour away evaluated and gave their diagnosis and recommended path. Documentation uploaded on their app. -recommended replacement due to being a 2007 and one day later the heater burned out and could not reset anymore. -this is now January 5, and we started this on 12/23. -Frasiers gave an high estimate for over $2100. -Document uploaded. -With no hot water now and a pissed off husband he took the matter into his hands. He went Jensens 30 minutes away and they had the same heater for $560 not $2100 at Fraisur’s. He purchased and they installed the next day. Document is uploaded for water heater price of $620 and sent an installer next day. -installer charged $450 and took pictures and documents and pictures uploaded to CHW app. This is the appeal letter I sent them and a claims specialist called, she never read this appeal and said per the contract we don’t cover replacements. Based on this, unless you communicate with service people in Northern Wisconsin, where everything is a hour away, an vet them to work with you I see this as a potential issue in the future for anything else we need evaluated. I don’t think they should have allowed Northern Wisconsin people to pay for their warranty if they don’t have vendors to do the job. I suggested it would be best for CHW to allow us to cancel our policy and refund the policy money, They only gave us a prorated amount of the cost we paid not the entire amount. They don’t intend to do what is right, they tend to use the contract as a way to not pay.