Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
20 reviews
ChocZeroSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A candy shop making zero sugar chocolates, cookies & more 🍫 Traditional small batch candies made gluten free. Monk fruit sweetened 🌱
ChocZero (choczero.com) has 20 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
20 approved reviews, newest moderated first
Great products! As a diabetic this is my go to for sweets, treats. I defy anyone to tell the difference between a Speculo cookie and Biscoff. My only complaint, recommendation is more peanut butter filling in the peanut butter cookies...would improve them immensely.
By glenn H.
I am addicted t o their smashmallows. I absolutely love them reg and mini. I have even lost inches in my waist because of the fiber. I also love their Spreads. Blueberry,cherry,strawberry are excellent. The uniorn horns are great also. I have had the fruit chews a couple of times and i really like them. I have been ordering reguarly and getting my orders quickly. I highly recommend. I wish they had suckers. The maple syrup is great too
By Bonnie T.
Response from ChocZero· Sep 21, 2026
Thank you so much for the wonderful review! 💕🍫 We absolutely love hearing how much you’re enjoying so many of our goodies! It sounds like you’ve found quite a few favorites. 😊 We truly appreciate your support and recommendation—it really means the world to us. ☺️
With my decision to cut out a lot of sugar from my diet, I researched out snacks and deserts that were tasty with sugar substitutes other than erythritol. I am delighted to find this company that offers a wide variety sweet products I will keep reordering. Among the best are the Animal Crackers, Speculoos cookies, Jolies (especially the orange chocolate), Cranberry Orange Breakfast Biscuits, and the Peanut Stackers. Service has been excellent, they offer occasional sales on items, and I will continue to make them part of my sweet life!
By KenE
Response from ChocZero· Aug 31, 2026
Thank you so much for your wonderful review! 🥰 We know it’s not always easy to change your diet, especially when it means cutting back on sugar and finding new treats you truly enjoy. We’re absolutely delighted that our products have made that transition a little easier! 🍫💕
Absolutely blown away by all products I have tried so far. I have researched well all sweeteners and monk fruit and allulose are not only not harmful, but actively beneficial. In the UK it is notoriously hard to find anything without erythrytol and the healthiest option is stevia which we all know the aftertaste of. There are some monk fruit concoctions appearing on amazon but they are still very rare. And no products sweetened with monk fruit exist yet. I discovered ChocZero on iHerb which thankfully delivers here in the UK and I can't get enough of it! The hazelnut chocolate spread, the French vanilla and white chocolate syrups are absolutely divine. PLEASE please please bring your products in the UK to avoid international shipping times via iHerb. I am sure you will very quickly become super popular.
By Ada E.
Response from ChocZero· Aug 13, 2026
Thank you so much for this wonderful review! ❤️ We’re absolutely thrilled to hear how much you’re enjoying our goodies! We’d love to make our products more accessible internationally and hope you will be able to pick us up locally in the future. Thank you again for your support and for spreading the word! 🇬🇧🍫
I have been ordering from Choc Zero for years now. Everything usually comes in great shape. They ship with ice packs and insulated bag. This time, even though it wasn’t on my doorstep long, 3 of the bark bars were melted and the ingredients separated. I got a text message (I’m signed up to receive those) about a sale code for my next order. I let them know about my disappointment and they made it right by refunding for the bars that were affected. Great experience! Very responsive which is not usual these days! Love it!!
By Wendy
Response from ChocZero· Jul 20, 2026
Thank you so much for your review! We're sorry to hear that a few of your bark bars didn't make it through the heat. While we do our best to protect meltable products with insulated bags and ice packs, summer temperatures can still sometimes get the better of them during transit. We're glad our customer support team was able to make things right quickly. Thank you for taking the time to share your experience—it truly means a lot to us. 🧡
This was my first time ordering from Choc Zero. I had high hopes. Gluten free and Sugar free? That's perfect for someone dealing with SIBO. I loved the Marshmallows. I will be making some rice krispy treats with those. But everything else had an after taste or tasted pretty bad. Maybe I'll get used to it? I don't know! I am very happy that I found gluten free and sugar free snacks. For that reason I might order again?
By Sara
Response from ChocZero· Jun 30, 2026
Thank you for giving us a try and for sharing your feedback! 💙 We're so glad to hear you enjoyed the marshmallows—we hope those Rice Krispy treats turn out amazing! We actually have a tried and tested recipe on our website if you would like to check it out - https://www.choczero.com/blogs/recipes/keto-marshmallow-crispy-treat As for the other items, we understand that everyone's taste buds are different, which is why we have a 100% satisfaction guarantee. It's very possible that you will love the other products just as much after giving them another go but if not, we've got you covered. Just reach out to our support team, and we'll make it right. We hope you'll find a few more favorites if you decide to order again. Thanks again for your support! 💛
Recently had an issue with an order and contacted ChocZero. They responded with a refund email and an e-gift card. No email response with an apology or "thank you for letting us know, we'll look into it", absolutely nothing. Remember back in 2021 when you would place an order, they would send a thank you email, talk about how busy it was getting as their business ramped up and they were expanding? Well, that level of care and customer service seems to be gone now. My friend introduced me to their chocolate, I would send her occasional packages for b-days, holidays, or just because. I like their products but I am more about customer service. If it's not there, neither am I. I've been in CS for the better part of 30 years and it's important, more important than any product IMHO. I've always used the reference that I can go to the best restaurant in the world with food that is off the charts but if the CS is bad, I won't be going back.
By Consumer F.
Response from ChocZero· Jun 3, 2026
Thank you for your feedback. We're sorry to hear that you came away feeling disappointed. As our company has grown, we've worked hard to maintain the personal touch and our customer service team personally responds to every inquiry, so we were surprised to read that you didn't receive a reply beyond the refund and gift card notification. It's possible our response was filtered into a spam or junk folder, as we always aim to acknowledge concerns and answer questions. That said, what matters most is your experience, and we understand why you were disappointed if it appeared that your concern was resolved without any personal communication. We never want customers to feel ignored. If you can't find the reply from us, please reach out to our support team at [email protected] and we will look into this further. We truly appreciate your support over the years and are grateful that you've shared our products with friends and family. 🍫
I just received my order of bark bars and jollies cookies. They are heavenly delicious! I love the packaging and the nice tote with ice packs it came in too! I am a customer for life! Ty, ty
By Tracy J.
Response from ChocZero· May 27, 2026
Thank you so much for your kind review! 💕 We’re absolutely thrilled to hear you’re loving the Chocolate Bark and Jollies! 😊 We’re also so happy to hear you loved the complementary cooler and ice packs. We put a lot of care into making sure everything arrives in great condition. Thank you again for your support! 💖
