Great Customer Service
Ordered the wrong color online; was able to call Customer Service the same day and they were able to change my order to the correct color and ship them on time. Thank you!
By Jennifer
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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520 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With groundbreaking styles season after season, Chinese Laundry lives at the forefront of fashion footwear. Chinese Laundry is the perfect expression of its signature combination of outstanding quality and value with a unique and inspired point of view. From stylish daytime looks in innovative fabrics and leathers to evening collections in eye-catching metallics and satins, Chinese Laundry consistently provides a mix of styles and trends that are ideal for today’s fashion landscape.
Chinese Laundry (chineselaundry.com) has 520 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 306 reviews with 5 stars · Clear filters
Ordered the wrong color online; was able to call Customer Service the same day and they were able to change my order to the correct color and ship them on time. Thank you!
By Jennifer
I am not happy with the shoes I purchased. The upper is very stiff and not pliable at all.
By Joyce P.
Beautiful shoes!!!!! Great quality, super satisfied will definitely recommend and order again!
By Rosa
great shoes! fast ship and excellent customer service. was pleasantly surprised
By RoxyLu
I absolutely love my tippy tops and I'm pageant ready! Thanks Chinese laundry!!!
By Saxony
The shoes are very comfortable. The heel is not too high and I love the suede material. The shoes are perfect for work.
By Lindsay
I wore them for my graduation I was on my feet for a solid 5 hrs and they were surprisingly comfortable. They will pair nice with jeans as well! Can't wait to wear them again.
By Nicole
I'm very satisfied with the way my order was processed.It was shipped the next day and received in less than a week .I feel very confident buying from this site.I will be definitely returning for more great deals..
By Elizabeth R.