Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
520 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With groundbreaking styles season after season, Chinese Laundry lives at the forefront of fashion footwear. Chinese Laundry is the perfect expression of its signature combination of outstanding quality and value with a unique and inspired point of view. From stylish daytime looks in innovative fabrics and leathers to evening collections in eye-catching metallics and satins, Chinese Laundry consistently provides a mix of styles and trends that are ideal for today’s fashion landscape.
Chinese Laundry (chineselaundry.com) has 520 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 69 reviews with 4 stars · Clear filters
great section name brand shoes and others. could be pricey but i'm always happy with the product. Shipping and/or returns/exchanges are some what easy and are completed in a timely fashion. i always love when they have promos for shoes and when they do free shipping for anything!
By Anna- R.
Hello, I am a Bit disappointed 😔 because I retuned a pair of Boots in October 2016 and it is Now March 2017 is this how long it takes to get a Refund ? I still have NOT received my Money back and it's March 3rd 2017. To me this is not very good Customerservice! Because of this I may not shop here anymore. Regards, Susan Bronge
By Susan
great quality shoes. Little expensive but you get good quality and they always have sales.
By CalitoKC
Love the shoes. Got freaked out when I received notice that I'll be getting the again six months later. Took a while to get it straightened out. I wasn't able to get anyone on the phone so I had to email customer service. All was fixed and explained. Still love the shoes. They are not my only pair.
By Aggie
The order and return process was easy.
By Lynne
CL has the hottest booties/ sandals / shoes. They have the best colors available. I gave a 4 because they are a little pricey, but if u can catch when they have coupon with $$ off u get a good discount.
By Michelle
The boots were very affordable so I was excited for their arrival. They arrived in a timely fashion and packaged neatly. However, the leather was pleather and they were too loose around calf. Scrunched at ankle, so I returned. Return was efficient and process smooth.
By Maureen
I ordered two pairs of velvet pumps. One of the pairs was understocked and over ordered so I didn't receive them but the company did give reimburse me and gave me credit to use towards another pair of shoes; which was very awesome. Great quality shoes and true to pictures and everything.
By Sam
