Excellent customer service
I encountered a few problems with my order and was contacted within 24 hrs with answers to my questions. Problems solved!!
By Jeri H.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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520 reviews
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With groundbreaking styles season after season, Chinese Laundry lives at the forefront of fashion footwear. Chinese Laundry is the perfect expression of its signature combination of outstanding quality and value with a unique and inspired point of view. From stylish daytime looks in innovative fabrics and leathers to evening collections in eye-catching metallics and satins, Chinese Laundry consistently provides a mix of styles and trends that are ideal for today’s fashion landscape.
Chinese Laundry (chineselaundry.com) has 520 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 306 reviews with 5 stars · Clear filters
I encountered a few problems with my order and was contacted within 24 hrs with answers to my questions. Problems solved!!
By Jeri H.
Love these shoes! Product arrived sooner than expected. :)
By Janel
Beautiful Boots! They fit great. The best thing about them is that no animals were harmed ...aka no leather. They look fabulous!
By Laura
I recently brought a pair of CL Wishing Well heels. I LOVE THEM!!!! They are true to size, fit without pinching, and are very comfortable. I would definitely recommend these shoes if you are looking for a stylish and comfortable shoe...you can't go wrong.
By Sr
Looooove these shoes!!! I'm between an8.5 and 9 usually and got a 9 - perfect fit!!! They are super quality and so sassy with skinnies, rolled boyfriends and cute dresses!!
By Morgan
I needed these shoes in a hurry for my daughter's pageant & the customer service rep made me feel confident that I would receive them on time. Sure enough, they were delivered very promptly & the shoes were beautiful & good quality.
By Sandy
I was in Las Vegas at a conference packed light with small bags saw these shoes at the Chinese Laundry I had to have them but had no room in my bag to pack them. I purchased them they shipped them at NO COST and they arrived on my doorstep the day after I returned home!!! I loved the shoes SOOO much I ordered them in a different color and again very satisfied with the prompt service!!!!! I wore them to a concert and all eyes were in my shoes😍
By Sexy Shoes F.
Got the shoes very quick with standard shipping.
By Kristin