Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
357 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Best China Tour packages for American travelers. Our China travel agency provides affordable tour packages. ChinaTour.com International, Inc helps Americans fulfill their holiday dreams.
ChinaTour.com (chinatour.com) has 357 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
357 approved reviews, newest moderated first
This trip was an amazing. I want to go again. The tour quides were great and knowledgeable. Everything organized. I love this trip.
By Jett
Response from ChinaTour.com· Jun 19, 2019
Glad you enjoyed your trip! We look forward to hosting any plans you might have for future tours or trips with us.
Just returned from the 9-night Splendid China trip. Kudos to agent Vivian Niu, and our two local guides - Jing and Laura. Hotels were out of this world, meals delicious and filling, guides were kind, enthusiastic, and put up with a lot due to the few "ugly Americans" who were in our group of 30. Busses were comfortable, and sights we visited were very interesting. We especially enjoyed the Hutong Village excursion in Beijing. Our visa arrived in plenty of time prior to departure with explicit instructions for how to handle them. I've been recommending InterTrips to everyone I speak with. We look forward to more travels with this fantastic company.
By lynneliza
Response from ChinaTour.com· Jun 19, 2019
We're happy to hear that you had a positive experience with enjoying the culture and food with our tour. Also, we are glad our team was able to work well with you on getting your proper visa documentation and itinerary taken care of well before you departed for your trip. While we regret you had some problems with some of the members of the tour group, we do try our best to ensure our groups have members or persons who would be the least likely to be disruptive towards the tour group and the planned activities within the group. Should you or your friends/family be interested in booking a future tour with us, our team would gladly look forward to assisting you to our fullest extent on booking a quality and exciting experience you would enjoy. Thank you very much for your feedback and we look forward to assisting you with your next tour soon!
We are not group tours fans, so we asked them to organize a private tour for our family instead. The agents in their Los Angles office were excellent, the tour was wonderfully organized and guided. They took care of every aspect, from the warm welcome at the airport to every site, hotel, and domestic flight. We highly recommend this travel company!
By Alec W.
Response from ChinaTour.com· Jun 19, 2019
We appreciate your feedback and it is great to see that our agents were able to book a private custom tour that was to the liking of your family. We look forward to booking more trips with you in the future should you be interested in booking a trip with us again!
We have recommended this trip to many people. Had a wonderful time. Everything very organized. Trip open, honest, and very informative. Would even do it again!
By Nancy
Response from ChinaTour.com· Jun 19, 2019
Thank you for recommending our tours and trips to your friends and family! Your business as well as their business will be very much appreciated. Should you want to book any future trips with us, feel free to reach out and we will gladly work with you to set you up with more exciting trips and tours.
Horrible Service. A Complete waste of money per our opinion. Do not book this vacation, they will place you in dangerous places that have strangers breaking into your hotel room. They will put you on miserable tours where they will leave you stranded unless you pay more. They will take you to places with aggressive sales people and you will not able to see any of the sites. Just a nightmare vacation. Also be very afraid to leaving a negative review or sharing your experience with them because they will threaten to sue you and start attacking your character, morals, and orientation.
By Michael W.
Response from ChinaTour.com· Sep 27, 2018
Michael booked one of our budget group tours, the hotel he used in Beijing is "GEHUA NEW CENTURY HOTEL", ranks #81 of 6,706 Hotels in Beijing by TripAdvisor users.. We called to China to reach him and his guide, we upgraded his hotel rooms, we asked our guides to take better care to him and his partner. they did not miss any included sightseeing spots on the itinerary. We contacted him when he came back, he never replied. Random service flaws at a nice hotel, and all our kind efforts to please them got us an one star review. this is very disappointing, and his reviews were Ingenious, misleading and not true. Our tour guides also reported to us that this couple were very upset on the tour, almost on everything. I do wish them a better happier and positive life.
China tour was absolutely fantastic our tour guide was so knowledgeable and patient The hotels we stayed at was fabulous I would strongly recommend the tour
By Sheila D.
Response from ChinaTour.com· Jun 20, 2019
We are glad to hear your tour guide was able to help you with your tour and that our accommodations for you were satisfactory for your experience with our tour. Thank you for the recommendation. If you or anyone you know would be interested in booking a tour, we would gladly assist you!
This trip was an incredible value. I want to go again and take more friends with me. The tour quides were great.
By CYNTHIA
Response from ChinaTour.com· Jun 20, 2019
We are happy you enjoyed your tour! Let us know when you or anyone you know would like to book another trip with us and we will gladly assist!
1。在未通知情況下， 原來應住二晚的地方改成一睌。 2。和別團比較起來歺食菜式差又少，黃豆芽菜時出現，像個步隊歺 3。 吃不飽，晚上自己另外出去吃 4。 導遊對退稅手續經驗不足，導致擔誤很多時間 5。參加過貴公司三次團，這次是最差的一次，很失望。
By SHANNON SHEUAN N.
