Chimney ProReviews of chimneyprosweep.com

Very disappointing experience. I scheduled air duct and dryer vent cleaning two months in advance and provided my address and the fact that I live in an apartment building from the beginning. The technician, David, arrived today, texted that he couldn’t perform the service, and left almost immediately. I was literally one minute behind him and asked him to please wait so I could understand what the issue was, but he disappeared and wouldn’t answer the phone. If my building was not serviceable, the company had my address for two months and plenty of time to verify that before making me wait this long. The office also seemed completely unprepared to explain their workers rudeness. After seeing all the great reviews, I expected a much more professional experience. Instead, I wasted two months waiting for an appointment and now have to start over and find another company. Very unprofessional and disappointing.

We reached out to this company to set up a chimney appointment, which took about two weeks for the technician to arrive. On the day of the appointment, they were supposed to arrive between 10 am -12 pm, but I got a call saying their driver had been in an accident. The woman I spoke with offered to reschedule, and I suggested later that same day. She said she’d call me back to confirm someone could come around 8 pm, but I never heard back. I called again around 5 pm and was told the tech would call before showing up but he didn’t. He did eventually arrive around 8 pm, smelling bad, wearing slippers and spent less than five minutes looking at the chimney. We mentioned to him there was a crack that another inspector had said needed repair and asked how to fix it. He told us to just patch it up with some mud and said it would be fine to use afterward, then left. We didn’t feel comfortable with that answer, so we got opinions from two other companies. Both said the entire interior needed to be rebricked and cleaned before it could be safely used. This company provided terrible service and a terrible inspection. I’ve also called for a copy of our receipt but still haven’t received it.

Chimney Pro offered me to forge a fake receipt dated from a year ago against money .