Woodstock ChimesReviews of chimes.com

Ordered a second choice personalized chimes as a housewarming gift for a client. My first choice, go to was not available. After 2+ weeks it still hadn't shipped. I asked to cancel my order. I used to order multiple at a time before they were bought out and now it seems they just don't care. Even customer service has been farmed out...no phone# to speak to a human.

The name Woodstock conjures up Forrest’s, wood, fresh air, Chi running above steams, well it does to me, and so I purchased my lovely Woodstock chime the cost was around 70. The pictures showed wonderful wooden chime and a double clamp at the top for the cord. On arrival I was absolutely horrified to find a hockey puk or a skateboard wear pad, made of polypropylene, for the dong and 1 of the alloy clamps completely non existent and a metal ring around the top holding the chime pipes. Disappointed, I contacted Woodstock, who offered me the equivalent in price or an identical replacement. I chose another chime, only to be told we don’t ship internationally. I find that in this day and age, if you can’t send a parcel to someone anywhere in the World then somethings wrong, especially as the objective was to make me, the customer, happy. I was asked if I could have the replacement chime sent to a friend in the USA and they could send it to me🤔 now I’m perplexed. I responded with a few alternatives, such as Amazon gift voucher, or buy one from Amazon and have the chime sent to me? I’ve heard nothing since before Christmas and I doubt whether I’ll ever see my replacement Woodstock wind chime. I expected quality American made wind chime and I got a tacky Chinese made chime with parts deliberately missing to save a few bucks. I don’t recommend these Woodstock wind chimes at all, despite being seduced by the ambient description in the blurb. My experience was a negative one.😢 My original letter below: First time buyer, Paradise bells Bronze Extremely disappointed. Why? Because I expected wood, opened the package and it’s Plastic. Now, I blame this on Amazon, due to generic pics. If you are as diligent with marketing as you are with sound then I believe this is a revelation to you. The other point was the metal clip around the hook end of things, the advertising pic showed 2 but on arrival there’s only 1. I understand the need to cut corners in order to profit, but then the pictures need changing to fit the actual product we receive. You advertise as WOOD stock pictures painted as WOOD, nice psychological move, the Amazon blurb, shows wood, we had the option of Silver or Bronze! Silver or Bronze what?🤔 oh yes tubes, no mention whatsoever of an ice hockey puk. It may be fortuitous that in our climate plastic would work better but to expect wooden quality only to find plastic is to say the least disappointing then to notice the double metal binder in the photo and receive only 1, is yet another downer. You lot need to sit around a table and . the i’s and cross the T’s, cos it’s certainly not what I imagined I was ordering. Think about it?🤔 conjures up wood, log cabins in Aspin, whilst I receive Chinese made tack instead of good Ol US of A which is what I expected. Guess you’ve made your money by now and so arrogance is the order of the day. Fix those issues and your good to go. Love ‘n’ kisses Steve ❤️