Chili'sReviews of chilis.com

Not the greatest experience but customer service made it right. I ordered 2 meals and serial things were missing including fries, soup, a drink and the chicken sandwich looked rather bizarre. The manger was nice and the orders got fixed, but that was many mistakes for just two meals. I'll still go back.

Hamburgers salty. Didn't like the way the hostesses (there were 3 of them,) handed you your menu and pointed you in the direction of your table. Not polite.

I have ordered the fajitas three or four times now and this time I ordered the combo of steak and chicken and that was a big mistake. The chicken pieces are always tender and sliced thin. But the steak pieces were cut thicker and non chewable. I tried a few pieces thinking it might just be an exception but I had about eight pieces of steak left and save them for next day. When I tried to chew them cold or hot I could chew for 5 minutes or more on each piece and it would never get any more edible as it was like chewing on a shoe that didn't get softer and you didn't want to swallow. I can make an exception this time and never order the combo again because the only other problem with their chicken and sometimes it's very very spicy and I tried to cool it down with the additions of sour cream and shredded cheese. They're hamburgers I have ordered three or four times and they're good except the ice cold french fries every time that are in the serving box with the burger. I don't know why or where they are traveling to become so cold but I'm reluctant to microwave them.

I have loved the Alex burger since it first came out but lately it has lost its appeal and this last time on Monday was the worst. The burger it self was very bland, like no seasoning was added to the meat. There was too much cilantro, one sliced jalapeño ring, very little Santa Fe sauce or diced red onion. What’s the use of having it on the menu if you’re not going to prepare it correctly?

Service at Lakewood Colorado was good. Sat in the bar as we usually do. Chips and salsa were in point. Two issues- the new nachos are awful and the new Southwest queso was not as good as the old skillet recipe. Is this change for change sake? Both appetizers have an enchilada base. I can’t tell you where you are coming from with the new tastes. Also the cheese in the middle of the nachos did not get melted. We were also told up front that there was a two margarita limit. Not that it was going to matter but you should probably just put that on the drink menu so that your employees don’t have to apologize. Five stars for the bartender and chips and salsa. Zero stars for your new nachos and queso.

Were weekly regulars at Chili's in Beaumont, CA until life's stuff got in the way, so this was the first time back in about a year. Ordered the queso, expecting that delicious chili queso from times past...instead got a disgusting bowl of cheese (Velveeta?) soup, so sent that back. Our server was excellent, the manager was involved and interested in her customers so from a service standpoint we have no complaints. Ordered ribs, and yes, they were very tasty. However, the old Chili's ambience no longer exists, just televisions screaming at you from every direction. No more memorabilia on the walls, so you wouldn't have a clue where you are when inside the restaurant.

We went to Chili's in Montrose CO. The waiter gave excellent service. I ordered a salad which came with quesadillas. I also asked for butter for my husbands mashed potatoes. They are using what they call butter/oil (which tastes like rancid oil) to fry the quesadillas in and to use in place of butter, for on the potatoes. The flavor of it is nauseating. It has a very fake taste. Wake up Chilis! Do not ruin very good food otherwise by choosing something other than butter, which the flavor cannot be beat!

I had Kori as my server tonight and we had a group of 20 to 25 people. She was very sweet great smile the whole time. I didn't see any manager try to help her with our group nor help with the other tables she had before us. She tried to stay on top of everything and everyone. I just think it's ridiculous seeing that young lady had to run around like that by herself. She did incredible! Thank you Kori for hospitality. This brandon on 60 1281 e brandon blvd