Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
471 reviews
The Children's PlaceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Children's Place is your one-stop shop for children's apparel, shoes and accessories in baby, toddler & big kids' sizes 0-18. From trending kids apparel to sibling matching outfits, school uniform styles to matching family pajamas, when it comes to clothes for kids, we're the PLACE for it all (baby apparel included!). Shop head-to-toe looks, including extended sizes, multipacks, outfit sets and made-to-match separates. Easily find all the seasonal essentials kids & tweens need at a value you'll love. Plus, shop with Afterpay to conveniently pay in 4 interest-free installments.
The Children's Place (childrensplace.com) has 471 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
Showing 403 reviews with 1 star · Clear filters
Do not buy online!! Opened a credit card because they offered a 30% off. Well, I didn't get it. Called costumer service, waited 45 minutes before getting someone on the phone. The poor guy was able to cancel my order but did not have access to coupons. Ended up not able to speak to a manager....spent over one hour on the phone...
By Renata
The online ordering is horrible they continue to change pick up dates for my order the wait time to speak with a customer service rep is over hour , I placed my order for in store pick on July 20 with a pick up date of August 1-5th only to have that date change again to August 10-14th they could not tell me why my pick dates kept changing the store said they no records of my order the money was taken out of my acct the same day I don't recommend anyone to shop back to school with this company they are the worst
By krystle B.
Usually, I love Children's Place..great prices and quality clothes especially for toddlers who run through clothes every couple of months. However, the past three online orders have been complete nightmares! First order, last month: I ordered a birthday shirt for my toddler son. When my package arrived at my home, there were 8 shirts in the bag; neither was the shirt I ordered. I looked at the packing slip and there were only 4 items listed on the packing slip with neither of them seeming to match what was in the bag. So it seemed as if they put a random packing slip with someone else's information in a bag with my name and address and threw random items in the bag. Second order, a couple of weeks ago: I ordered 18 items for my kids' school clothes and chose the no rush pick-up option. about a week later, I received an email saying that my order was ready for pickup. I drive an hour to the store to pick up my order and there were literally only 7 of the 18 items I ordered in my bag. My bag had not been tampered with and there wasn't a second package with my name on it. The associate at the store said that there was nothing they could do and I would have to call customer service. Customer service said all they could do is refund my money OR put points on my account! SMH!! I ended up having to get a refund and re-shop for school clothes, altogether. Third order, the day after I placed the second order: I ordered one more outfit (a graphic tee and jeans) and had it sent to my house. The graphic tee shipped and arrived before the jeans shipped. Everything was good. I get the email a couple of days ago saying that the jeans had been delivered. I checked the mail and got my package when I got home. The jeans were supposed to be a size 10, black denim jean...I received a size 7/8 light blue polo shirt! HOW??? Now, I have to drive back to the store to try to explain that what I received was nowhere close to what I ordered!
By Kimberly M.
Horrible experience. This company basically stole $600 from me. I ordered my kiss school clothes and the company decided to cancel the day before they were supposed to arrive. They have yet to return my money and they say the people who can release the money and who can tell me why my order was canceled dont have access to email or phones, I can only hop througj the customer service agents that keep assuring me the next step will be made im 48 hours... but this has been 7 days. Straight robbery!
By Amanda P.
Worst customer service ever! I was 15 days past the refund allowed date and they wouldn’t exchange my items. I didn’t want any money back, all I asked for was a gift card with the difference. So ridiculous! They just lost a customer over a policy! Oh and I’ll be telling everyone how terrible the company is.
By Langill T.
Better hope your package is actually delivered because if it says it was delivered but you didn’t actually receive it to bad they don’t refund or help you in any kind of way. They tell you to call your back to refund you. Horrible I will never order from them again.
By ELIZABETH
Bought my 16 month old sandals and she wore them for maybe an hour and had blisters on both feet. So I felt the part of the sandal where it was hurting her and it was super sharp on the edge. Will never buy shoes there ever again
By Christine T.
DO NOT ORDER ANYTHING ONLINE!!!!!!!! ITS THE WORST!!!!! YOU CAN NOT CHANGE ANYTHING ON YOUR ORDER AND THEY WILL NOT HELP YOU IF YOU CALL CUSTOMER SERVICE. I ONLY ORDERED TWO PAIR OF GLASSES AND ON THE DAY THEY WERE SUPPOSED TO BE DELIVERED THEY WERENT AND I CALLED CUSTOMER SERVICE TO SEE WHAT HAPPENED AND THEY SAID IT WAS BECAUSE MY APARTMENT NUMBER WAS NOT ON THE SHIPPING ADDRESS.THEY SAID IT WAS NOTHING THEY CAN DO BUT WAIT 10 BUSINESS DAYS FOR THE POST OFFICE TO SHIP IT BACK TO THE WAREHOUSE THEN IT WILL TAKE ANOTHER 10 BUSINESS DAYS FOR THEM TO PROCESS IT THEN IT WILL TAKE ANOTHER 10 BUSINESS DAYS TO EITHER GIVE ME A REFUND OR ATTEMPT MY ORDER AGAIN IF THEY TRY TO ATTEMPT MY ORDER AGAIN AND CANT THE PROCESS STARTS ALL OVER.THIS IS ONLY SOME OF THE PROBLEMS IVE HAD. ITS A TOTAL NIGHTMARE!!!!!!
By Evelina M.
