Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
471 reviews
The Children's PlaceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Children's Place is your one-stop shop for children's apparel, shoes and accessories in baby, toddler & big kids' sizes 0-18. From trending kids apparel to sibling matching outfits, school uniform styles to matching family pajamas, when it comes to clothes for kids, we're the PLACE for it all (baby apparel included!). Shop head-to-toe looks, including extended sizes, multipacks, outfit sets and made-to-match separates. Easily find all the seasonal essentials kids & tweens need at a value you'll love. Plus, shop with Afterpay to conveniently pay in 4 interest-free installments.
The Children's Place (childrensplace.com) has 471 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
Showing 403 reviews with 1 star · Clear filters
Placed a big order online, my package never arrived, was delivered to the wrong address customer service is no help, they didn’t even give me store credit or refund, They tell you to take with usps. Never buying from them again.
By yessenia R.
Never received order and they refuse to resend or refund - said I need to talk to usps or bank. So they literally said they’d rather I file a chargeback than help me. Horrible customer service!!
By Amanda L.
I ordered items from them and never received and they refuse to refund me
By jameka M.
Stay away from the Children’s place if you’re purchasing online!!!!!! I purchased items for my baby girl which never arrived and I’ve been given the run around to get my items or my money back. Laser ship says the package was delivered which it clearly wasn’t and the children’s place customer service has been no help- it’s just people overseas reading off of scripts as if they are robots. Basically…they are insinuating that I’m lying because the addresses match up- I guess they don’t understand that packages get stolen all the time? Furthermore, they make the customer do all the leg work when it comes to contacting the shipping company instead of them investing themselves on behalf of the customers. Anyways, I’ve been given the runaround for a week now with still no resolution - I’m now waiting on my bank to investigate.Absolutely ridiculous!! I’ll never purchase another thing from them again!!! STAY AWAY BAD CUSTOMER SERVICE!!!!!
By Abdel
The in store markdowns are a SCAM! THEY have NO MARKDOWNS in the stores, just online. When you get to the cash register to check out, the cashier will take ONE PENNY off the regular prices & then take 75% off. SCAM!!!! Shop online & have it shipped for free.
By Lorvicfran L.
Bought sandals that were supposed to be on sale. I didn’t notice until checking receipt at home that they changed me full price.
By VanOldenbarneveld A.
I placed an order online on 12/30/22 using Apple Pay (debit card on my checking account). They placed a hold on my card for $248.17 immediately after I placed the order. Later that day they placed a second hold for $231.07, then a third on 01/01/23 for $231.07, a fourth hold appeared on 01/02/23 for $231.07. In total I cannot access $941.38 of CASH from my checking account. Their “customer service” is adamant they can do this because the items shipped in separate packages and they can hold my money for 5-10 business days. DON’T BUY ANYTHING FROM THIS MERCHANT. They a fraudsters disguised as a legitimate business.
By Heather Emmot B.
Went to the cumberland location store #1204, I bought 2 tshirts for my granddaughters, I pay, leave the store the next thing I know cobb county police stops me and said an employee said I put a tshirt in my bag. he searched my bag I showed him my receipt. I was so upset i returned the tshirts I bought. They denied that they said, one of the employees did it and didnt admit it because they realized they were wrongfully accusing me. I WILL NEVER SHOP HERE AGAIN! Oh and I will be calling corporate.
By jweems
