Child UniverseReviews of child-universe.com

Response from Child Universe· May 30, 2024

Dear Evelyn, Thank you for sharing your experience with us and bringing the issue with your order to our attention. I have thoroughly reviewed all the information we have on our end, and, based on the latest update from the postal service, your order was successfully delivered on April 24th at 2:40 pm, within the expected delivery time. Could you please take a moment to check your inbox? There, you will find an email from [email protected] with further information. I am looking forward to hearing from you in order to rectify the situation and enhance your impression of us. Warmest regards, Yuliia Customer Care Department Manager

Response from Child Universe· Mar 11, 2024

Dear Michelle, this is Yuliya from the Customer Care team. I appreciate your patience throughout the whole process. Our main logistican clarified you will receive the parcel in a few days. I have sent you an e-mail with the detailed information. We really wish you to receive your parcel and we will do everything possible from our side to make it happen. Could you please let me know when you receive your package so I can be sure that everything is good? Respectfully, Yuliya, Customer Support Team

Response from Child Universe· Feb 1, 2024

Dear Esmeralda Cardenas, this is Yuliya from the Customer Care team. I'm here to assist you and address any concerns you may have. Sorry to hear that you didn`t recieve the parcel. According to your tracking number the item will be delivered on the 6th of February. Would you be so kind as to check your e-mail? I`m always here to assist you and kindly waiting for your reply. Respectfully, Yuliya, Customer Support team

Response from Child Universe· Feb 1, 2024

Dear Kassidy, this is Yuliya from the Customer Care team. We are really happy that you are our customer and sorry to hear that you are having problems with your purchase. Would you be so kind as to check your e-mail and confirm if you have received the puzzle? Respectfully, Yuliya, Customer Support Team

Response from Child Universe· Feb 1, 2024

Dear Ali, I wish you could recieve the parcel faster, but still hope for your understanding. It goes without saying, it is highly appreciated by the whole ChildUniverse team. Thank you for being patient throughout the entire process. Thank you for letting me know your order was delivered. I am glad that everything is good. Warmest regards, Yuliya Customer Support Team

Response from Child Universe· Nov 15, 2023

Dear Brian, thank you so much for letting us know about the situation. We really wish you to receive your parcel and we will do everything possible from our side to make it happen. I have contacted you by e-mail to do my best to resolve the issue. Respectfully, Yuliya, Customer Support team

Response from Child Universe· Nov 15, 2023

Dear Jessica, It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know according the situation with delays. I have sent you a letter so would you be so kind as to check your e-mail? I`m always here to assist you and kindly waiting for your reply. Respectfully, Yuliya, Customer Support team

Response from Child Universe· Mar 6, 2024

Dear Kathryn, this is Yuliya from the Customer Care team. I'm here to assist you and address any concerns you may have. As your tracking number shows that your parcel was received, could you please take a moment to check your email? I have forwarded all the necessary information regarding your order. I`m always here to help, Yuliya, Customer Care team