Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
127 reviews
Child UniverseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Today, we aim to create a whole universe of unique products for kids. We craft wooden toys for kids, Montessori furniture, and décor pieces that promote independence, motivate, and shape the minds of their owners. Despite the ongoing war, we continue to work and grow together. We have a deep-rooted passion for what we do that keeps us sane, inspired, and strong to combat the challenges ahead
Child Universe (child-universe.com) has 127 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
Showing 48 reviews with 1 star · Clear filters
My tracking number just says USPS awaiting item (12 days now). Phone number does not work. Emailed twice with no response. Feeling like I got scammed.
By Danielle
Response from Child Universe· Mar 9, 2026
Dear Danielle, We truly appreciate your feedback. Our team has reached out to you via email to help address your concern — please take a moment to check your inbox. Kind regards, Lana Customer Support Team
Never received my order. I ordered the first week of November it’s now December 23rd and I still haven’t received it. The tracking number they gave me was invalid. Buyer beware! I think this company is a scam
By Tressa F.
Response from Child Universe· Mar 9, 2026
Dear Tressa Fasula, Thank you for bringing this to our attention. We have sent you an email to discuss the issue and assist you further — please check your inbox when convenient. Kind regards, Lana Customer Support Team
I ordered an item on Dec 1, 2025. I was given a tracking number that nows comes up as invalid. I have called and emailed with no response. Now I'm out $50 and missing a Christmas gift for my grandchild.
By Lisa
Response from Child Universe· Feb 11, 2026
Dear Lisa, thank you so much for sharing this situation. We really would like to make things right for you, so could you please share your email address with us? You can simply send it directly to: [email protected] Warmly, Pavel Customer Support Manager ChildUniverse
I never received my order. Which i made almost a month ago. I called phone number listed on website so many times and get either no connection at all or a message saying cell subscriber is unavailable. I sent 4-5 emails so far and no response. I will have to decline payment on my credit card. Ridiculous.
By Gregg K.
Response from Child Universe· Jul 10, 2025
Dear Gregg Kronenberger, Thank you very much for sharing your feedback with us. We have sent you an email to discuss your concerns and would appreciate it if you could take a moment to check your inbox. Your satisfaction is very important to us, and we are fully committed to assisting you and resolving any issues. Warmest regards, Pavel, Child Universe Customer Care Manager
My bookcase never came. I’ve submitted several requests for customer support and have not heard from anyone.
By Jv
Response from Child Universe· Jan 23, 2025
Dear Jillian Vieira, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Pavel, Customer Support Manager
never received my order!!!
By Jenna S.
Response from Child Universe· Jan 6, 2025
Dear Jenna Simmons, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Child Universe Customer Care Team
I placed my order for 2 puzzles and received incorrect puzzles. When I asked to exchange them for the correct order, they offered to send me replacements. It’s been a month and I still haven’t received them so now I have paid for items that never came.
By Stacy K.
Response from Child Universe· Nov 26, 2024
Dear Stacy Kortge, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Child Universe Customer Care Team
read my emails please
By headley J.
Response from Child Universe· Nov 18, 2024
Dear Headley Jacobs, thank you for your request, we have already contacted you. Would you be so kind as to check your e-mail? Respectfully, Pavel, Customer Support Manager
