Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
863 reviews
Chi DogSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ChiDog is a different kind of fresh food. Not only is it prepared with fresh human grade meats, fresh veggies and whole grains, but it’s made to nourish each dog’s personal Element. Based on Eastern Medicine philosophies, ChiDog’s founders are practicing veterinarians who have seen the positive benefits that personalized Food Therapy can have on our cherished four-legged family members.
Chi Dog (chidog.com) has 863 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
863 approved reviews, newest moderated first
Very informative website. Easy to follow recipes. My dogs love it!! Prompt services.
By Morkie & Z.
Response from Chi Dog· Feb 22, 2025
Hi, We appreciate your feedback! It’s great to hear that you found our website informative and the recipes easy to follow. Even better that your dogs love it! Thank you for your support, and we’re always here if you need anything. The Chi Dog Team
The pancreatic Fire diet has saved our 14 year old dog’s life!
By Jeff R.
Response from Chi Dog· Feb 12, 2025
Hi, We're glad to know that the Fire Diet has made such a difference for your pup. Wishing you both many more happy, healthy years together! 🐶❤️ Thank you, The Chi Dog Team
Chi Dog changed the way I will forever feed my dog. We have a 1 year old puppy with pancreatitis and I didn’t want her on the Hills ID diet and looked for alternatives. I wrote to Chi Food to ask their advice and heard back immediately with their recommendation of the Fire Diet. While her conditions continue to be resolved, at least I know the chi food she is getting is real food that is working for her. Their communication as a company is so prompt and helpful.
By Dena B.
Response from Chi Dog· Feb 11, 2025
Hi, Thank you for your feedback! We're happy to hear that Chi Dog has made such a difference in how you feed your pup. It’s wonderful that the Fire Diet is providing her with real, nourishing food while supporting her health. We know how important it is to find the right diet, and we're always here to help in any way we can. Wishing your little one continued wellness! Thank you, The Chi Dog Team
Product did not agree with my dogs and although no mention of a no return policy is posted , would not consider a refund, so I am out over a hundred dollars.
By Joanie C.
Response from Chi Dog· Feb 5, 2025
Hi, We're sorry to hear that the product didn’t work out for your dogs. While we understand how frustrating this can be, our supplement orders are bundled, and to ensure quality and safety, we can only sell unopened and sealed products—this is why we don’t offer returns on supplements or any of our diets. Since every dog is different, there’s always a chance that a food or supplement may not suit their needs, and unfortunately, that’s something we can’t predict until they try it. We truly apologize for any disappointment and appreciate your understanding. If there’s anything else we can do to assist, please let us know. Thank you, The Chi Dog Team
My pup is 17 years old, and he gets super excited for his mealtime. Wrote the doc to inquire about possible food allergies and received a timely and thorough response. The info provided was helpful. Great customer service.
By Gail
Response from Chi Dog· Feb 5, 2025
Hi, Amazing to hear that your 17-year-old pup is still so excited for mealtime! We're also glad our team could provide helpful information and timely support. Thanks for your kind feedback! 😊 The Chi Dog Team
My little Baxter just can't wait for me to feed him. He really likes his new food from Chi. It is convenient to know how much to give him each meal.
By Ginny L.
Response from Chi Dog· Feb 5, 2025
Hi, We're happy to hear that Baxter is loving his new food! 🐾 Knowing he's excited for mealtime makes our day. Thanks for sharing your experience! The Chi Dog Team
Maddie loves the fire diet. She has only been on the diet for about a week, and I can already see a difference. She has more energy and is more alert. I really like the fact that I can schedule a call to Dr. Bohrer if you have any issues. It has to be the only dog food company that offers that. The only negative is Maddie has a long beard and the food sticks to it.
By Suzanne P.
Response from Chi Dog· Feb 4, 2025
Hi Suzanne, We're so happy to hear that Maddie is loving the Fire Diet and that you're already noticing positive changes! It’s wonderful that she has more energy and alertness. We also love that you feel supported by our team, especially Dr. Bohrer. We hear you on the beard struggles! Adding a little water or using a lick mat might help with cleanup. Let us know if there's anything else we can do for you. Thanks for sharing your experience! 😊 Thank you, The Chi Dog Team
I ordered the sample pack. Unfortunately my dog would not eat any of it. He smelled each one I offered him and turned away. Would not even try it.
By Brenda M.
Response from Chi Dog· Feb 4, 2025
Hi, We're sorry to hear that your pup didn’t like the food! Each dog has their own preferences, and we won’t know if they’ll like it until they try it—that’s exactly why we offer a sample pack. Sometimes, it just takes a little time or a different approach to get them interested. Let us know how we can help. Thank you, The Chi Dog Team
