Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
863 reviews
Chi DogSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ChiDog is a different kind of fresh food. Not only is it prepared with fresh human grade meats, fresh veggies and whole grains, but it’s made to nourish each dog’s personal Element. Based on Eastern Medicine philosophies, ChiDog’s founders are practicing veterinarians who have seen the positive benefits that personalized Food Therapy can have on our cherished four-legged family members.
Chi Dog (chidog.com) has 863 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
863 approved reviews, newest moderated first
My dog has Cushings and needs a particular diet. He's doing well on his fire diet. Thank you!
By Laura H.
Response from Chi Dog· Sep 1, 2025
Hi, We’re so happy to hear that your pup is thriving on the Fire Diet! It’s wonderful to know our food is helping support his needs with Cushing’s. Thank you for trusting us to be part of his care—we’re honored to help keep him healthy and happy. Best regards, The Chi Dog Team
My calls to customer service have gone very well! All concerns addressed.
By Missy P.
Response from Chi Dog· Aug 27, 2025
Missy, Thank you so much for sharing this! We’re delighted to hear that your calls with our customer service team have gone well and that all of your concerns were addressed. We truly value your feedback—it helps us know we’re supporting you and your pup the way we should. Please don’t hesitate to reach out any time you need assistance; we’re always here to help. Warmly, The Chi Dog Team
I found Chi Dog while searching for a meal plan for my Chiweenie who is fat intolerant and has chronic GI upset. Despite an unusual burst of energy immediately following her first serving of Fire Diet, later she became incredibly restless and paced through the house in distress overnight. Initially I thought the culprit may have been the edamame, then while sifting through the package to remove all of the edamame, I found a piece of what appeared to be clear soft rubbery plastic. I cut the substance to see it was food, and it definitely was man made. My poor girl!
By Kristin B.
Response from Chi Dog· Aug 27, 2025
Kristin, Hi there—first, I’m really sorry your Chiweenie had a rough night. That’s upsetting, and absolutely not the experience we want. About the piece you found: I'd like to assure you that it was not a man-made object. Our meals use whole, human-grade cuts, and very occasionally a naturally occurring bit of firm cartilage or connective tissue can be present. While safe and edible, we understand it can be surprising. We’ll be sure to review this with our kitchen team. For transparency, our food is produced in small batches with strict quality controls (ingredient verification, batch logs, metal detection, and visual checks) before rapid freezing. We track lot codes so we can investigate any report thoroughly—if you can DM or email your order number and the lot/best-by from the seal, we’ll document this and follow up directly. Because our meals are made for dogs of all sizes, some small-dog parents prefer to mash or blend portions (or add a splash of warm water) so little pups can eat and digest any naturally firmer pieces more comfortably. If your pup is fat-intolerant or sensitive to specific ingredients, we can also help tailor the transition (smaller portions, slower mix-in) or suggest a recipe that better fits her sensitivities. Please reach us at [email protected] or (856) 431-5502 (Mon–Sat, 8–5 PST). We’d love the chance to make this right and help your girl feel her best. Warmly, The Chi Dog Team
The food is great, my dog loves it! Very nicely packaged. Customer service is very responsive.
By Amy C.
Response from Chi Dog· Aug 27, 2025
Amy, Thank you so much! We’re thrilled to hear your pup loves the food—and glad the packaging and our customer service hit the mark. If you’d like help with portions or recipe rotation, we’re happy to help anytime! Warmly, The Chi Dog Team
The fact that my very picky dog has eaten Chi dog food for two weeks is amazing enough. It is so nice that the customer service individuals are helpful and pleasant as well.
By Deanna K.
Response from Chi Dog· Aug 12, 2025
Deanna, Thank you so much for your kind words! We’re thrilled to hear that your picky pup is enjoying Chi Dog — that’s a huge win! It means a lot to know you’ve had a great experience with both our food and our customer service team. We look forward to continuing to serve you and your pup! 🐾 Warmly, The Chi Dog Team
Delicious product for dogs with specific dietary restrictions and THE BEST customer service.
By Randi H.
Response from Chi Dog· Aug 11, 2025
Randi, Thank you for the wonderful feedback! We’re so happy to hear your pup is enjoying our food and that our team has been able to provide the level of care and service you deserve. We truly appreciate your trust in Chi Dog! Warmly, The Chi Dog Team
I appreciate your quick response when asked a question and the shipment was timely as well. I can’t do auto shipping as I have limited freezer space so reordering is up to me. Finn loves his food so we will continue !
By Julie A.
Response from Chi Dog· Aug 7, 2025
Julie, Thank you so much for your kind words! We're so glad to hear that Finn is loving his food, and we truly appreciate your continued support. No problem at all on skipping autoship—we’re always here whenever you're ready to reorder. If you ever need anything or have questions, don’t hesitate to reach out! Warmly, The Chi Dog Team
Great product referred by our local veterinarian. Thank you!
By ryan M.
Response from Chi Dog· Aug 5, 2025
Ryan, Thank you so much for the kind words! We're thrilled to hear that your veterinarian recommended our food and that you're happy with it. If you ever have any questions or need support, we're here to help! Warmly, The Chi Dog Team
