Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
863 reviews
Chi DogSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ChiDog is a different kind of fresh food. Not only is it prepared with fresh human grade meats, fresh veggies and whole grains, but it’s made to nourish each dog’s personal Element. Based on Eastern Medicine philosophies, ChiDog’s founders are practicing veterinarians who have seen the positive benefits that personalized Food Therapy can have on our cherished four-legged family members.
Chi Dog (chidog.com) has 863 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
863 approved reviews, newest moderated first
Easy to transition through your website
By Michelle C.
Response from Chi Dog· Dec 16, 2025
Hi, Thank you for your feedback! We’re glad to hear that you found our website easy to use and the transition process smooth. We appreciate you taking the time to share your experience! The Chi Dog Team
I like the convenience of my dog’s food being delivered promptly to my door. The packaging, with the dry ice, and the sturdiness of the box makes sure the food is always frozen. Dash loves his food and I like that it’s controlling any pancreatitis flare-ups better than Hill’s Science prescribed kibble. I have peace of mind knowing that his food is safe human-grade food instead of overly processed kibble!
By Susan
Response from Chi Dog· Dec 16, 2025
Hi, Thank you for taking the time to share this wonderful review! We’re happy to hear that Dash is loving his food and that it’s helping manage his pancreatitis better than previous options. Providing safe, human-grade meals that arrive frozen and ready to serve is exactly what we strive for, and it means a lot to know it gives you peace of mind. Thank you for trusting Chi Dog with Dash’s health. The Chi Dog Team
Great food, palatable, improved energy, my dog now loves food time, and knowing that it’s helping in ways beyond just giving a meal.
By Natalie
Response from Chi Dog· Dec 15, 2025
Hello, Thank you so much for your kind words! We’re happy to hear your dog is enjoying the food, has improved energy, and looks forward to mealtime. Knowing our meals are helping beyond just nutrition truly means a lot to us. We appreciate your support! The Chi Dog Team
Lovely food very unreliable delivery service.P
By catherine
Response from Chi Dog· Dec 15, 2025
Hi, Thank you for your feedback. We’re happy to hear your dog loves the food, and we sincerely apologize for the delivery experience. We understand how important reliable delivery is, and your feedback has been noted as we continue working with our courier partners to improve this. We truly appreciate you bringing this to our attention. The Chi Dog Team
There is no consistency with the food, the packaging of the product gets sloppy when put in the box to deliver. I have a Maltese I feed this food to, I've found small bones in the food with is concerning. I feed her the Fire Diet this batch is fatty I have to rinse my hands to get the fat off or whatever it is
By Angie S.
Response from Chi Dog· Dec 15, 2025
Hello, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we understand your concern, especially when it comes to the safety and consistency of your dog’s food. Our recipes are made with whole, minimally processed ingredients, so some natural variation in texture and fat content can occur from batch to batch. That said, finding anything unexpected is not the experience we want for our customers. We take concerns like this very seriously and would appreciate the opportunity to look into this further with our production and quality teams. Please reach out to us directly with your order details so we can review this specific batch and assist you accordingly. Your dog’s safety and well-being are always our top priority. Thank you again for bringing this to our attention. The Chi Dog Team
My dog loves the Chi dog earth diet. Chi dog has been Very responsive to her needs.
By John david S.
Response from Chi Dog· Dec 15, 2025
Hi, Thank you for your kind words! We’re delighted to hear that your dog loves the Earth Diet and that our team has been responsive to her needs. We truly appreciate your support! The Chi Dog Team
My boy Leo loves this food so much he can’t contain himself for breakfast and dinner. We started off with the Wood diet for liver issues and successfully lowered his levels. Recently he was diagnosed with the beginning stages of elevated Kidney function. I called to discuss options for Leo and what would be the next best food to use. They recommended the Water diet. They answered the endless questions I had and educated me since I was very concerned with this news. I also gave him a supporting Kidney supplement. My vet didn’t agree with my choice and wanted me to feed Leo the canned Kidney K/D presc diet. He wouldn’t eat it. I was still concerned and reached out via email again with more questions and concerns about the Water diet and Chi Dog further put my mind at ease and continued with further explanations about the differences in diets. Happily the Water Diet has helped to lower his levels to normal range. My vet was totally surprised and shocked at the results and told me keep doing what I am since his numbers were significantly lower. Chi dog has always been very helpful and reassuring me with all my questions and concerns. I highly recommend Chi Dog! It is pricey but it’s worth all the health benefits to keep my baby healthy. Thank you Chi Dog!!!
By Jeannette
Response from Chi Dog· Dec 15, 2025
Hi, Thank you so much for sharing Leo’s journey with us. We’re truly grateful you trusted us during such a stressful time, and we’re so happy to hear that the Water Diet helped bring Leo’s kidney values back to a normal range. It means a lot to know our team was able to support you, answer your questions, and give you peace of mind along the way. We appreciate your trust in recommending Chi Dog. Wishing Leo continued health and happy mealtimes! The Chi Dog Team
Easy to order and love that I don’t have to think about reordering, comes at appropriate time when I have only few days left. Our puppy girl loves the food and her internal vet approved of the water diet for her acute kidney failure diagnosis.
By customer
Response from Chi Dog· Dec 14, 2025
Hi, Thank you for sharing your experience! We’re happy the ordering process has been easy and that the Water Diet has been a good fit for your puppy girl. It means a lot to us that both she and your vet approve. Wishing her continued health and happiness. Thank you for trusting Chi Dog! The Chi Dog Team
