chicoryhome.comReviews of chicoryhome.com

I have been waiting for the cover to my sofa since July 16th, when five of six boxes were delivered to my house. I have tracked the cover to the fed ex hub 30 minutes from my house. It can’t be delivered because it doesn’t have a recipient. Chicory/Anabei has to contact fed ex to tell them where to send it. They refuse to do so. There is no live customer service person to talk to. I can email or leave a voicemail message and it takes days for them to come back with a response that is less than helpful.

This company is straight-up fraudulent. They have also scrubbed the internet of any bad publicity and will block any dissenting voice on their facebook page. TrustPilot is the only hope! Stay far away from this company. The customer service is non-existent, and I believe their product is drop-shipped junk furniture. I 100% recommend that you choose other furniture.

We purchased Teak collection sofas, 3 seater and 2 seater, along with 2 ottomans.  They look great, but are not comfortable - much more firm than we anticipated.  The biggest problem however is the cushions slide all over.  There is no mechanism to secure them to the frame, so they constantly slide out from underneath while sitting on them.  Our guests always comment on it.  We reached out to customer service, presuming they forgot to send us parts, which they did not.  They implied their design team would start working on a fix, but 5 months later found out they  both were not and did not believe it was a problem.  We then tried to return the couches, but despite the website advertising in multiple locations that we could trial them for 1yr with no stress and get a "full return" with "free shipping", the fine print says they charge a 25% "environmental fee" (which they financially benefit from).  They have since changed the wording on this to be less confusing, but they won't honor that for me.  For my $12k order that would be $3k wasted if we returned them.  Horrible product and customer service and would never consider purchasing anything from them again.

Do not buy. My furniture cushions are retaining water and the wood is warped and fading after a month. Absolute rip off for the price.

For $3500 for a love seat and ottoman and for the long 'lead' time while they make it "custom", I expected high-quality furniture. The frame is fine. The cushions are tragic. We did not get white glove service, but it wouldn't have mattered. The back and side cushion covers, we had to stuff with the provided insert of loose shredded foam making them lumpy and ugly. The covers for the seat cushions pucker and the seams don't line up. All the covers were deeply creased and wonky. There are no fastening/ties for the ottoman cushion so the first breeze that comes up will find it flying off. World Market off-the-floor would be better than this, far less expensive and faster delivery. We are GUTTED that we paid this much and got what we got. Too big of a hassle to disassemble and too expensive to send back. Horrible experience.