The Chicken Coop CompanyReviews of chickencoopcompany.com

**BEWARE – Very Disappointing Customer Service and Cancellation Policy** I am extremely disappointed with the customer service and cancellation policy of this company, and unfortunately, I would not recommend them. I placed an order on Saturday at approximately 8:00 AM Eastern Time. By 2:00 PM that same day—only about six hours later—I contacted the company to cancel my order. At that time, the order clearly showed that it had **not shipped**. I tried calling, emailing, and using their online chat throughout the weekend, but I was unable to reach anyone. The order remained unshipped the entire weekend. When I finally reached someone Monday morning, they confirmed that the order had **not shipped**. However, I was still charged a **$55 cancellation fee**. What I find especially frustrating is that the company charges your account immediately, yet there was no customer service available over the weekend and the order was not shipped until at least Monday. I attempted to cancel just hours after placing the order, well before anything was shipped, but I was still penalized $55 simply because no one was available to process my cancellation. I have purchased many items online, especially from small businesses, and I have never experienced a cancellation policy handled this way. In most cases, if an order has not been processed or shipped, particularly when the cancellation request is made within hours of ordering, the company will simply cancel it. I understand cancellation fees when an order has already been processed, prepared, or shipped, but charging $55 when I requested cancellation the same day and the company confirmed the order had never shipped is extremely disappointing. **BEWARE before ordering:** Make sure you are 100% certain about your purchase, because even if you try to cancel within hours and your order has not shipped, you may still be charged a significant cancellation fee.

All the reviews look fake and misleading. After the reviews were completed and marked as done ✅, my payment was never made. Despite repeated follow-ups, there was no proper response or resolution. This experience shows a lack of honesty and professionalism. I would not recommend trusting this service at a.

So disappointed with quality, my rabbit chewed through the door within an hour so it's not useable AFTER 1H!!!!!! Website said it's grey, came pink.... Super cheao materials, horrible instructions, they labelled 2 parts completely wrong. If I could give 0 I would...

I bought the Rhode Island XL, I knew for price it was going to be less than solid wood. The directions are useless worse than IKEA directions. We were missing parts. The screws you get with coop are galvanized so go buy you some wood screws. And when you screw be careful because wood is so soft it will split. I will be lucky to get 2 years out of this coop due to quality of wood. This coop is inexpensive but you get what you pay for.

It starts falling apart within a year, and after two years, it's trash. Even the screws they use are not galvanized, so after a few months, they rust; after 18 months, you will need to replace them. 18 Months after I purchased coop, the roof of the nesting boxes fell apart. I rebuilt it. The ladder the chickens entered fell apart within 18 months. The roof has warped, and the nesting boxes are falling off the coop. Stay clear from this company.