Why did you guys do away with the…
Why did you guys do away with the jalapeño ranch sandwich?!? That had to be the best sandwich yall came out with !!!!! This new one 🥴 that can’t be a fan favorite?!
By Nicole S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
693 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Chick Fil-a is listed under General Restaurants.
Chick Fil-a (chick-fil-a.com) has 693 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
693 approved reviews, newest moderated first
Why did you guys do away with the jalapeño ranch sandwich?!? That had to be the best sandwich yall came out with !!!!! This new one 🥴 that can’t be a fan favorite?!
By Nicole S.
Please advise workers to NOT add Xtra salt to chicken... It's already seasoned...Meat is very salty... The sausage patties and chicken patties are tough and hard .. What is going on with this food lately... Gotta go somewhere else for a while because this is HORRIBLE
By Amanda
The order was wrong. I contacted customer service and was told that a manager or the owner would contact me to make it right. That was a week ago Tues and I'm still waiting. We use to go there every week and never had a problem. Now it's nothing but.
By Mary
There was no chicken in my jalapeño club when I got home with my sandwich!!!!
By Tammy W.
I go once a week and always receive good service.
By Pkhayeskp
Chick-fil-A is racist towards black people they don't hire black people every time a black person feels that an application they say unfortunately we went with someone else Chick-fil-A is racist
By Joann J.
First we waited 11 minutes for our food and the guy who walked out didn't say my pleasure, the food was okay the fries were mid but it could have definitely been better and to that guy who did not say my pleasure after we waited 11 minutes, find a new job.
By Kacee B.
Best restaurant ever. Every fast food restaurant should go take training here.
By Susan