Chicago Knife WorksReviews of chicagoknifeworks.com

Worst store in internet/ No support.To slow shipping

Many issues with this company. First, I placed my order with credit card for a Belgian Sharpening Stone on the 9th of August and they didn't ship until the 15. Second, nobody answers the phone. The customer service number is a movie prop that only "takes messages" and is useless with no calls ever returned. I sent an email wondering why my order was late and they did respond to that. They said they were "behind on orders" and "... thanks for you patience." Third, my stone when it arrived was chipped and there was a crack in it. Poorly packaged and the heavy stone was bouncing around in the box with no bubble wrap and only a wad of butcher paper put inside doing nothing to protect the stone. Fourth, this is a 3rd level stone with inclusions and natural seams (cracks) and does not have continuity throughout the stone. It was on sale and enabled me to get a BBlue Stone for cheap, but you get what you pay for. Also, the company has no way to leave reviews on their site even though there are tabs showing reviews in the products listings.

i dont care what any of you bozos think, this place is legit and i found the best deals for what i was lookin for at the time...who ever dont like them must be on sumthin

Customer service is terrible, no response, no follow up, order was placed 7/5/25. Tracking shows it's waiting to be picked up. I think they sold more then they could get & don't want to make it right. At this point they just stole my money. I have heard of several others with the same problem. It doesn't matter how good the price is it it's never delivered. Shop elsewhere.

Customer service is non-existent! Three weeks and product still hasn't been received. Call to customer service went to voice mail. Followed instructions and sent e-mail to address specified. No response. Thankfully only into order for approximately $40. As of 7/5, tracking shows order to be in VA waiting on receipt of product -- not sure what that means! Thus far, my experience has been TERRIBLE!!!

Absolutely the worst Customer Service of any online knife dealer I have ever used, and I’ve been ordering online for 30+ years. Shipping creates a label, and then does not hand off to carrier (USPS) for another 5 days. It’ll be close to a month before I receive 2 Case Pocket Knives. First and LAST Order with these turkeys.

The worst service in US.

Just like everybody else had the hardest time speaking to someone. Luckily my order didn't go through. I had to respond with my correct billing address with in 24 hours. I did much before that. Never got a reply. My ordered was cancelled. Tried to contact them through email (which they say is the best way to contact them). Called them over 10 times. Left voice mails. From what I found online they do some kind of drop shipping and they also outsource their call center, which makes sense. That is why some time it takes them forever to ship some products. They don't even know if that specific product is in stock.