Chicago Airbrush SupplyReviews of chicagoairbrushsupply.com

I have ordered from this company a total of 3 times. And all 3 times, have been not so good experiences. All three orders were items that were out of stock, however, I wasn't notified that they were out of stock until the next day. Then the items were supposed to be in Stock within 7-9 business days. Every time, I had to call after day 11 to check the status. Only to be greeted by someone whom sounded like they had a mouth full of food. And to be told that he found my order but he has to have his manager call me back later. I have never left a negative review, however this is just unacceptable customer service. I didn't allow the first transaction to make me negative towards the company, nor the 2nd because I understand that things sometimes happen. Not every time though. I guess in order to get the superior customer service that other patrons talk about, you have to live within driving distance and have face to face contact. I know that internet orders are not important to this company. I won't be ordering from here EVER again!!

I ordered over $600 worth of product on the 17th of the month to be arriving in 3-4 days. On the 6th day it still wasn't here so I called and the guy was patronizing and not at all helpful. He said he would give his manager my info and his manager never called me. All I wanted was a tracking number so they emailed me an email with a button that says "track" even though it leads no where. I am a 4 hour drive from where these things are being shipped from, it should not take more than 3-4 days to get here. I called back a few days later and they still had no info as to where my package was let alone have a tracking number so they called Iwata and they said they would forward the tracking info to me and I still have not received that email! I called Iwata myself and they said that they didn't receive the order until the 26th (the day I called to inquire where it was). So they never told me that they made a mistake and forgot to enter my order and they sent me 2 separate emails telling me that my order was confirmed and being shipped! Frauds! NEVER AGAIN!!! Let me speak to your owner!

That was ok..!

I was an entirely new customer to CAS and unsure if dealing with an American company with me living in New Zealand as i usually buy local. My merchandise arrived in not quite perfect order so I immediately made contact with CAS regarding my concerns. CAS wasted no time in addressing my concerns and even put me in direct contact with Ken at Badger arrange a replacement at no cost to me. Could'nt speak highly enough of CAS and Badger. Best customer service and support I've ever experienced, period.

Great overall service, ships fast. Until I had an item which I paid for but did not receive and still haven't gotten a refund after calling twice, guy on the phone didn't really seem to care that's probably why I haven't seen a refund. Probably wont order from them again.

I bought 3,5 kg of paint to ship to Iceland. Fast service, good packaging and trustworthy seller. Shipped out the same day.

Ive said what I coud say still came fast for ordering on the holidays

Great product Great service!! Will keep for filuture orders