Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
163 reviews
CHI InstituteSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our Tribe aspires to enhance their human experience. In order to succeed, our Tribe requires the inspiration to wholeheartedly embrace their struggles and challenge their inner ego. With sincere intention, you can grow physically, emotionally. Once you’ve enhanced your human experience, be the positive change in our world that our Tribe strives to be!
CHI Institute (chi.us) has 163 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 152 reviews with 5 stars · Clear filters
The person I spoke with on phone correctly figured out what repair my I9 device needed, and repaired it to new working order. Very happy to have it back and use it. Turnaround time was very good. (About 2 weeks.)
By Nancy W.
Response from CHI Institute· Oct 28, 2019
Nancy, We are very pleased to know we were able to repair your Infratonic-9 and the repair process went smoothly for you! Thank you, CHI Institute
A power adapter couldn't be found by customer or the post officein spite of the tracking that it was delivered. When it was reported to CHI Institute, they promptly sent a replacement. What better proof that CHI has customer's satisfaction high in their priority.
By Peter C.
Response from CHI Institute· Nov 1, 2019
Thank you, Peter! We're happy to have helped to resolve the shipping issue. Regards, CHI Institute
Service and communication were excellent! The repair makes my device work and look brand new!! Thank you so much. You exceeded my expectations
By Susana O.
Response from CHI Institute· Nov 1, 2019
We're so happy to know we were able to return your CHI device to "like new"! Thank you for your review, Susana! Regards, CHI Institute
The E9, has made my horse into a completely different horse. From being stiff and sore all the time to never missing a beat. This is an amazing machine that I have seen work wonders. The company is so helpful as well!
By Benjamin N.
Response from CHI Institute· Nov 14, 2019
Thank you, Benjamin! We could be happier to hear about how well the E9 has worked for you!
I have used Infratonic 8 for years and just purchased infratonic nine recently. I broke my leg and it has helped immensely in the bone healing and pain. Thank you for this tremendous health healing tool. Love this company that has helped in all my healing issues over many years. Hugs to you Penny
By Penny Martel :.
Response from CHI Institute· Nov 14, 2019
Thank you, Penny! We're glad to help!
I will always give you five stars because I have used the product for probably close to 25 years and I swear by it and I have had every product upgrade that you have produced❗️
By Sandra P.
Response from CHI Institute· Nov 14, 2019
Thank you, Sandra! You're appreciated!
Everything about the Chi Institute is first class. I have encountered the most wonderful and compassionate and educated people with all their products. I own two Infratonic 9 machines and they are the greatest form of pain relief I have found. I had surgery on my lumbar spine that was a total failure and the negligence of the doctor has caused all my hardware to loosen. It causes the most horrendous pain imaginable. My Infratonics go everywhere with me. The company works with you and is so knowledgeable about the body and their products. You will never be sorry working with this company and the staff!
By Mel
Response from CHI Institute· Nov 14, 2019
Thank you fro the amazing review, Mel!
Wonderful customer service!!
By Janet P.
Response from CHI Institute· Nov 14, 2019
Thank you, Janet!
