Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
163 reviews
CHI InstituteSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our Tribe aspires to enhance their human experience. In order to succeed, our Tribe requires the inspiration to wholeheartedly embrace their struggles and challenge their inner ego. With sincere intention, you can grow physically, emotionally. Once you’ve enhanced your human experience, be the positive change in our world that our Tribe strives to be!
CHI Institute (chi.us) has 163 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 152 reviews with 5 stars · Clear filters
Always prompt and kind customer service. They really care!
By Brett V.
Response from CHI Institute· Feb 14, 2020
Hi Brett, Thank you for your kind review! We appreciate it and we are always here to help you! -The CHI Team
Love your customer service, love your product!
By Sally R.
Response from CHI Institute· Feb 10, 2020
Hi Sally, Thank you so much for your review! I hope your daughter is enjoying her CHI Stone! -The CHI Team
Our Family loves the CHI Institute - for over 10 years we have used the Infratonic 9 to heal and prevent injuries - I also love how it helps me fall into a deep sleep. I have also used this on various dog injuries and I believe it to be most helpful. The Staff and customer service is OUTSTANDING!!!! Patient and very friendly they support the customer, repairs have always been prompt and well done.
By Guy Alland & Evelyn A.
Response from CHI Institute· Feb 10, 2020
Hi Mr. and Mrs. Alland, Thank you very much for the review and continued support throughout the years! If you have any specific methods or protocols that you use- send them our way. We love to hear the different ways that you find help relieve pain for yourself or your animals! - The CHI Team
I was very, very pleased with the service, product, and accommodation for my situation.
By Shirley R.
Response from CHI Institute· Feb 10, 2020
Hi Shirley, Thank you for the review! I am glad we could properly help you in your situation! Enjoy your new CHI Shield! - The CHI Team
Sent my infratonic 9 for repair of the battery and buttons. The wok was done quickly and returned to me promptly
By robert S.
Response from CHI Institute· Feb 10, 2020
Hi Dr. Schwartz, Thank you for the review! I am glad we got those buttons adjusted and a new battery in your device quickly and effectively! - The CHI Team
I have been with this company since there beginning in California. They have always been on top of there game.
By David
Response from CHI Institute· Feb 10, 2020
Hi David, Thank you for the review and the constant support throughout the years! We appreciate your business! - The CHI Team
Thank you for the help Gabby. Dawn
By Dawn H.
Response from CHI Institute· Feb 10, 2020
Hi Dawn, Thank you for the review! Gabby is an amazing team member, we are lucky to have her! Enjoy your Infratonic 9! - The CHI Team
The customer service from Gabby was amazing. I am so appreciative and impressed by her! Products are great but so are the staff.
By Rebecca H.
Response from CHI Institute· Feb 10, 2020
Hi Rebecca, Thank you for the review! Gabby is quite amazing. We stand behind you in being thoroughly impressed and appreciative of her! I hope you are enjoying your devices! - The CHI Team
