Chewy.comReviews of chewy.com

We are are an old couple who got a young big dog. I have just one shoulder left so walking and even putting him in his kennel was impossible. I ordered a training collar set from chewy and the remote went out after a couple months. In two days a new whole set arrived. This allows us to keep a dog we adore and be able to walk and exercise him. This is over the top customer service and I will never buy from anyone but chewy for my 2 dog and 2 cats. The animals are like family. I expected a new remote, but a whole new set with two collars was so unexpected. Chewy, your customer service is the best----.A ten is not high enough. Judy Berryman

I absolutely love this company. Every product I need for my pets plus so much more. Good prices, fast shipping, good customer service. I’ve just placed my second order and I hope that things continue to go great so I can remain a customer!

Check your account! Autoship prices jumped from $65 to $78 in a matter of a few months, without notice! When I called to ask why, I was told their prices "fluctuate daily based on supply and demand." Um, what? This isn't a commodity, Chewy. You're better off just buying from your vet or a retailer in your neighborhood. Sneaky business practices!

I am writing this review because I feel that my experience with Chewy.com has been a POSITIVE experience. Pet lovers need to know how caring this company is. This past February we lost our Tucker who was almost 20 years old. Not only did this company send condolences but sent us a painted picture of our beloved Tucker. Orders were handled with care and timely. I have no problem recommending this company.

New pet owner and I have been ordering different things and had to have returns and their customer service has been OUTSTANDING! They are so kind and that I feel guilty asking for help. I haven't been so pleasantly surprised in a super long time.

I bought my dog tick medication that she loves from this website. They selected for the medication to be sent to my house every 4 weeks. I did not know that this medication is suppose to be taken every 3 months. So when a new order gets ship to my house I questioned it being to soon. I gave my dog an extra dose. There should not be even an opition for this to he shipped and less than 12 weeks. I am so angry and was so scared. I cried worried about my dog. They need to do a better job with their pharmacy. Seriously I am truly disappointed and so is the animal hospital.

RAPID, UNEXPECTED PRICE HIKES! Well, this USED to be a good place to order pet food and supplies. Not anymore. Now that Petsmart has taken them over, everything has changed, especially the pricing. Went on the site this morning to update a recurring order (autoship): I wanted to add a couple of more units to it (bags of dog treats). I noticed that as soon as I navigated to the product page on the website, the price had gone up by more than 10%. Okay fine, they are in business to make money, so not all that unusual. Then I go to add another variety (flavor) of the same product, and now the price is up another 10% (had been $4.99 per bag, then $5.63 a bag, now, suddenly the same exact product is $6.46 a bag). I start wondering what the heck is going on, so I go back and look at my autoship order. All I can say is WOW! Now, they've jacked the price up to over $7 a bag. In the course of one visit to their website, they jacked the prices up for the exact same item in the exact same size from $4.99 per bag to $7.79!!!! Almost a 60% price hike. So I pick up the phone and call to complain. The answer I get: oh, we adjust our prices based on the market. Market? This ain't gold or crude oil. It's pet food! Needless to say, any company that thinks it's fine to ratchet the prices up on a stock product more than 60% in the course of 10 minutes surfing their website, is not getting any more of our business. Too bad for them, we have 4 dogs and spent well over $1,800 with them last year.

I would like all chewy customers to know that this company is so compassionate when it comes to all our furry pets My Shadow recently passed away and I gotten an email from chewy that wanted to know if I was ready to order more treats or products I actually responded to them through a email stating I no longer needed to order anymore due to him passing In which I recently had gotten a huge bad of dog food which I gave to one of my neighbors Anyways chewy sent me a dozen red roses with there deepest sympathy I have never encountered such a beautiful gesture from a caring company ❤️❤️❤️❤️Thank you chewy for caring about your customers !!