Chewy.comReviews of chewy.com

An amazing company! We have always had great service from their staff. But most impressive was their kindness and consideration when our dog died recently. We had a shipment already ordered but they went to great lengths to try to cancel and reimburse us. Most corporations now value profit over people but Chewy obviously has a different corporate culture.

Chewy's pharmacy team provided exceptional service by expediting the shipment of my pet's pain medication, for which I am sincerely grateful. As a result, Murphy was able to spend his final days free from pain. Thank you to Kevin and the entire Pharmacy Team.

Horrible company. They consistently fail to fill prescriptions, never reach out about problems or delays even with medically necessary items, often have shipping delays, and are full of customer service reps that just say "oops, sorry" and do nothing to help. I tried to order my dying cat a heated bed to be delivered in 1-3 days. It is now 11 days shipping, no one wants to help at all, and it may not get here in time. They have messed up her prescriptions so badly in the past that I have had to cancel orders and drive hours away to personally pick up the medications so I would have them in time, even when I have ordered over a week in advance. They never alert me to issues, they just wait for me to realize the item isn't coming. When you have a sick pet with medications that can't be stopped without severe issues, this is truly unacceptable. Amazon is significantly more reliable. Mixlab has been more reliable for prescriptions. If you don't care about service or when you will get your items, have fun with Chewy.

chewy.com has opened dozens of accounts with fake names and apartment and unit numbers at my address. My postman kindly forwards these along to me... SURPRISE CHEWY! I assume they use these fake accounts in some kind of brushing scam to create false reviews.

After being a Chewy customer for a number of years our 16 year old dog passed away. I stopped ordering and another 18 months went by before we got another dog. After placing an online Chewy order I had to return a harness, so I opted with the Chat option. The gentleman asked how "Willy was" and I told him this was a new dog and the other dog had passed on. He credited the harness, told me to donate the harness to the Shelter. I was so impressed. This was only the beginning. A couple of days later, we received a bouquet of flowers in sympathy of our dog Willy. My husband and I were speechless. We still are. WHAT a COMPANY. They will always have my business. Just WOW.

Any time I’ve dealt with Chewy’s customer service for their products including Pharmaceutical products, the CSR have been awesome! They are all knowledgeable, kind, quick to rectify issues and when my girl passed, they were extremely compassionate and refunded me whatever I had ordered via subscription and told me to donate what I had. Phenomenal company and customer service! I highly recommend!!!

I have ordered chewy for as long as l can remember. Great items and prices. Brandon in Texas helped me so nice patient helpful we got cut off not his fault l have phone hackers. Called back a very sweet helpful kind lady helped me put my order thru l did not get her name both employees get 5 stars from us!! 👍💯

Our experience with Chewy has been above expectations. Our dog, Addie, had issues and needed medicine and Chewy was on top of it and help getting the medicine sent with no issues. Addie passed 2 days after Christmas, and I notified Chewy to stop the auto ship of her medicine. No issues at all and the lady was so nice and comforting. Today I receive a gift from Chewy with Addie's name on it. A hand painted rock. This was special and caring from a company that went out of their way for a gift of meaning. I am overjoyed that they cared for our precious Addie. I and my family will continue to use Chewy with other pets and recommend to others.