Chewy.comReviews of chewy.com

I have ordered products for our Macy Jo for several years. I canceled my auto-ship as Macy had just passed away. They not only credited my last order but told me to donate it to any local pet charity/animal rescue! If that wasn’t kind enough, they had a beautiful arrangement of flowers delivered to my door with a sincere note for our loss of our fur baby. You can’t find a better company than this! I will definitely order again if and when I get another little fur baby to love!❤️

I am SHOCKED that anyone says Chewy has bad customer service. Customer service was AMAZING for me. Recently I had a dog get extremely sick, so we ordered some things through Chewy, hoping it would help. We also regularly ordered dog food from them. I got two bags at a time, one for my older dog and one for my younger dog. Well, not only did we have to put our older dog down because he had incurable cancer, but our vet also told us to stop using grain-free food. So all the sudden I had 60lbs of dog food and stuff I bought for my poor boy before he passed. I called Chewy customer service and immediately had a human answer the phone. No automated system or anything. I explained to them the whole situation and within a minute, they had refunded BOTH bags of dog food and what we had bought for my poor boy for when he was sick. They told me to just donate the stuff I had, I didn’t have to return it. I am 8.5 months pregnant. Not having to return 60lbs of dog food and being able to get $150 worth of refunds was EXTREMELY useful right now. And then, a week later, I received roses and a vase in the mail and a condolences card from Chewy for Raja passing. I don’t even remember saying what dog passed, and they got it right. It has been an extremely challenging winter already, so to have a company with so much compassion is SO AWESOME, especially when you LOVE your pets and want the absolute best for them, but also come upon hard times.

Incredible people and Customer Service!

I pay for an order that goes to my sister this past year (monthly). Anytime they send me a coupon, they have aways honored it. Not today. I advised Chewy to remove my address from their mailings since they do not honor coupons they send. Once this is over I WILL NEVER ORDER FROM THEM AGAIN.

Terrible customer service. Dismissive and condescending to the point of insult. Made a purchase that was confirmed, and two minutes later was sent a message that my order was cancelled. No explanation given whatsoever. This is December and the purchase was meant to be a Christmas gift. No way that’s happening now. I regret trying to do business here, and will happily take my money and pet needs to their competitors.

We call into Chewy a lot for our shepherd, buying all kinds of very expensive foods and medince, he’s not a completely well guy. There is never a time when someone asked me if they have a coupon if they can apply it to my order. Amazing. This last time I was sick with the flu when I called and today I just received a gift with a card from chewy, who does that? I am in the customer service business as well, and even I can take a lesson from this company. This made my day, thank you Chewy!!!!

Their service used to be really good, but no more. The dog food prices have gone up drastically. Their shipping times have gone from 1 day to 4-6 days. Nexgard flea preventative was last June $95 for a package of 6 pills. Now they tried to charge me $126 for the same package - without telling me in advance that the price has gone up by over $30! When I tried to cancel the autoshipment, they lied to me and said it has already been picked up from their warehouse. Chewy.com tracking showed the same, that it had been shipped, but when I checked with Fedex, it showed that only the shipping label had been created - nothing had been picked up yet. It was still at Chewy's warehouse. I don't know why they lied. When I said I don't want it, and that I will just refuse the package or return it and expect a full refund, I was told they won't accept the return! Even if I don't even touch the package, but refuse it and have Fedex bring it back, they said no refund of $126 will be issued because flea preventative is a pharmacy item. When I called again, to a different department, they had no problem stopping the shipment. They even issued a return label for me in case the package can't be stopped and gets delivered. A few times I took a special offer: buy 2 bones and get 1 free. Both times I got the 2 bones I paid for, but not the free bone that was supposed to come. They sent it eventually both times after I called them, but it should have been in the package as the free bone was the only reason I ordered the two. I feel that they are trying to cheat their customers every way possible. I have 11 dogs and I was a good customer. We go through over 50 lb of dog food a week, plus flea, heartworm and other items. I spent thousands at Chewy every year, but no more. It once was a great company, but no more. I'm not ordering anything from them any more.

I ordered prescription medication for my dog and didn't receive it. They never communicate with me in any way. After 8 days I called them to find out they didn't receive confirmation from our vet (as it turned out later it was a lie - our vet didn't receive any request). I asked them to communicate with vet and notify me what happened. Silence. Today, on 15-th day, I called them again and found out that my order was cancelled on 12-th day. There are no words for their customer service and their farmacy department. At least nothing good to say...