Chewy.comReviews of chewy.com

Package with litter in it poorly packed (just one sheet of thin paper) as a result, litter bag broke, litter all over the place. This isn't the first time litter bag has broken. They can't get good people to pack their products right.

Chewy has the best customer service I've had the privilege of working with. They always replace faulty products and are quick to process refunds. I'll continue to purchase from Chewy and I'm completely satisfied with their customer service. Great business to deal with!

I want to compliment Chewy on their commercial with the two dogs chatting. I will never forget this commercial. It makes me laugh every time I see it. Please never stop running it. The voice of the large dog waiting for the peanut butter is the funniest thing I've ever seen. Whoever thought of it is a genius. I replay it over and over and my daughter also loves it. My daughter played the commercial in her car the other day and we laughed so hard. Also love your products. Thanks for that genius commercial. You should play it more often . I will never get tired of it.

I get monthly autoshipments for my dog. And I love the fact that I can skip or add items for a particular month. Like this month, my girl was well stocked on her foods. So I skipped those for this autoship and added a St. Patrick's gift box to the order instead.

If I could give them negative stars I would Their customer service is the worst …. Horrible and totally incompetent They don’t care at all for customers anymore… I ordered product from chewy and I live in the Pacific Northwest After a few days my order didn’t arrive so I checked on it The order was sent from chewy in Kansas to Florida Apparently geography is not their strong suit at chewy because the route to the Pacific Northwest from Kansas is not usually thru Florida When I called their customer service all they could say like a recording was the order has been delayed by weather REALLY so the fact that the order was sent 3,000 miles in the wrong direction has nothing to do with the delay? I started out just concerned about my order but the unbelievably awful and uncaring customer service at chewy has me so angry that I will NEVER do business with them again How about taking responsibility for your error and replace the order or at least try to fix it instead of just saying the same stupid sentence over and over again This used to be a good company now they don’t care what happens with the orders or about customers

When it comes to pharmacy, Chewy just drops the ball. The supervisors that I speak to, admit there is a glitch in their system. If they don't reach the vet on first try for drug approvals, they don't try again and will cancel the order in 6 days!! Very frustrating! Giving 1 star, because prices can be better depending.

Chewy was great years ago. Shipping has slowly degraded and the last autoship was supposed to come yesterday according to Fedex, whose tracking says out for delivery. Never came. I called and the dbag on the phone said it never shipped. I told him to cancel, refund, and delete my account. He agreed. Around an hour later, I got an email saying my order is coming but running late. I called again and the sensitive flower on the phone said she didn’t like my language. So she got an earful of it. And so did the other people I called back just to chew out. You cannot commit fraud, lie, and steal money and expect not to get chewed out. If you are going to commit adult crimes, you are going to hear adult language. Here I come, I’ll be filing fraud complaints everywhere.

They sucked me in with a $20 off email, but when I ordered and entered the promo code it wouldn't work. I let customer service know I was unhappy so they said if I re-ordered the whole thing they'd give me the discount. After all the back and forth I told them to just send me a gift card or something as I was tired of dealing with it. If they do, I'll use it, if they don't, I won't order from them again.