Chewy.comReviews of chewy.com

I called on Sunday to ask if I could return a surgical suit that I bought for my dog and told them he passed away, my money was refunded and was told to donate the surgical suit to charity, which I did, the next day I received a sympathy card and a flower delivery from Jada and the chewy family, I was so grateful for their kindness and caring and tender thoughts in this difficult time. That was an amazing gesture. Debbie Gullota on behalf of my beloved Finley.

We had been getting our dog’s prescription thru Chewy per our Vet’s recommendation (cheaper than they could get it). Shipments always arrived on time and the email reminders were great as well. Our dog had a terminal diagnosis. She passed last week. Like the several reviews I’ve read already; they were excellent with stopping the prescription auto refill, refunding the one we just received, & giving thorough directions of disposing of the current medication that was sent. Also, beyond surprised & grateful for their thoughtfulness in sending a beautiful floral arrangement for our loss. They send out several of these a week it appears. What a company! That kind of customer service is hard to come by these days. Thank you Chewy for your thoughtfulness and caring employees on the phone. We will continue to recommend your company to others! RIP to our baby girl.

I was told they ship within 48 hours of receiving a written prescription and to pay the extra for certified mail to get the Rx to them as soon as possible. I did exactly that, only to find out the pharmacy doesn't count Fridays as a business day so they wouldn't ship until the following Monday (since when did Friday stop being a 'work day'?). Since my dog needed the medication sooner than 10 days later from the point it was written, I canceled and went back to my vet - the cost was only $10 more. Don't trust what you are told over the phone by chewy

My cat passed away this week. I called Chewy to cancel an order of her medication, they gave me a refund and instructions on what to do with the medication if it still arrives. I didn’t once have to talk to a robot or select an option from a menu after calling the customer service number. The women I spoke with (Sarah and Emily, I believe) with both super helpful and sympathetic. Today I got a delivery of beautiful flowers; they were sent by Sarah at Chewy and apologized again for the passing of my cat. It was super unexpected, thoughtful, and sweet of the Chewy team and it really means a lot to my family.

Most of the time, orders with Chewy go off without a hitch. Unfortunately, when things do go bad and customer service needs to get involved, it all falls apart. If something arrives damaged, they act as if you have committed a crime. They don't just want 1 or 2 photos. They want photos of the damage, entire product, barcode, shipping label and more. It's a 1-hour phone call to get it replaced. They don't handle promo issues any better. If you get a promo that doesn't work properly, expect them to proclaim that you're lying about receiving it. After sending a screenshot, they review it but fail to ever apologize. Instead, they then claim they didn't send the email. The email shows not only their email address, but the originating IP is their server. They claim the email is a scam. The promo works though; it just takes off the wrong amount. A fake promo code wouldn't work on their website. Still, they keep proclaiming it's a fake email, fake promo code, etc. They offer HALF of the value of the promo code they sent you. It seems like they're sending out bogus promo codes on purpose to lure customers in and then trying to get customers to take lesser discounts to shop there anyway. After all of this mistreatment, I wouldn't place an order even if gave me 50% off. Chewy stocks tanked for a reason and that reason is their customer service. It went from the best in the industry to some of the worst.

My Chewy purchases have always been delivered quickly and without any signs of damage. After my sweet little dog had to be put down, I phoned customer service to cancel my prescription dog food auto shipments. Sharon, a customer service representative immediately, without any hassle, complied with my request. That said, going above and beyond providing quality customer service, to my surprise, a couple of days later I received a very thoughtful and much appreciated, day brightening, fresh floral arrangement with an attached sympathy card from “Sharon and Chewy”! Wow! Chewy’s compassionate response showed exceptional customer care.

I can’t say enough how beautiful this company is. They take stuff back no worries. They are always helpful. They are quick with their service. Love them!!!! And their customer service people!!

For the past few years, I have gotten Beau’s medication through Chewy.com. It is an extremely easy to maneuver online site. Last week, I reached out to them because I received Beau’s prescription the day he passed away. This company immediately refunded my account and didn’t even want the medication returned. They sent a very sincere letter of condolences and today I received a dozen fresh cut yellow roses along with a sympathy card from them. This company is TOP NOTCH! WOW, what customer service.